Library Building Manager & Help Desk Supervisor (Job 26007)

Job Description:
Will provide circulation services to library patrons and reserve services to faculty and students. Additionally, this position provides basic discovery services training to patrons and students; provides both print and electronic resources training, supervises and trains all student assistants in basic circulation functions. Finally, is responsible for general maintenance reporting and space management of the Corriher-Linn-Black Library building. This position also represents the Library on all facilities and equipment projects, promoting safety and security for the building, and maintains various circulation and discovery statistics.

Primary Objectives:

• Provide direct service to patrons.
• Supervise and train student workers, specifically: schedule student assistants and train them in the following areas: using the library catalog, including the use of the circulation module for basic circulation functions; assisting patrons with copiers and printers; using several different classification systems to provide shelf maintenance. Certain student assistants may also be trained to process new materials by the Director.
• Resolve patron issues in the absence of the Director.
• Assist patrons in the basic use of library equipment and technology.
• Report through the ticketing system on all issues involving outside library support.
• Follow up on all maintenance repairs and replacements.
• Coordinate the follow-through and completion of all work orders from facilities.
• Utilize the circulation module of the library's online system to discharge/charge materials to the library's patrons, keep a record of circulation transactions, and register new borrowers, process overdue information, and process faculty reserve requests.
• Assist patrons with basic discovery services by using the library ILS and other online databases.
• Formulate end-of-semester report to the Finance Office listing all charges accrued by students, including overdue and replacement costs for books, laptops, and any other circulating material.
• Serve as liaison to the Financial Aid and Human Resources departments; request appropriate number of work-study students each year.
• Compute monthly payroll for student assistants; prepare student assistant job descriptions; file student assistant time sheets and other necessary forms.
• Troubleshoot problems with copiers and printers.
• Provide various statistics, including circulation and discovery transactions as required by the Director of Library Services.
• Serve on library and campus committees; participate in local and state library associations, as needed; serve on local and state library committees, as needed.
• Monitoring library calendars and creating signage.
• Monitor and order Supplies.
• Manage appreciation gifts and awards for library employees and student workers.
• Blocking and deleting withdrawn, non-returning, and graduating students from WMS
• Participate in other duties as assigned.

Specific Responsibilities of the Job

• Provide exceptional patron service
• Supervise circulation tasks such as check-in and check-out of materials
• Supervise shelving and reorganization of library materials
• Inspects materials for damage and makes recommendations for repair or withdrawal
• Manage the library’s sustainability efforts.
• Communicate regularly with the Director of Library Services

Required Knowledge, Skills, and Abilities

Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of 21st-century computer technology.
• Ability to learn computer programs or software and use them effectively to perform duties
• Skill in organizing and prioritizing multiple responsibilities within an assigned framework
• Ability to handle high volumes of work
• Ability to work with patrons in a friendly and tactful manner
• Skill in checking information for accuracy and completeness and correcting errors
• Ability to excel as a productive and positive team member
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with other employees, customers, and the public
• Ability to contribute to a positive work culture that fosters excellent customer service and teamwork

Education and Experience

Bachelor's degree, experience in an academic library preferred, ability to access and retrieve information from the library catalog and other databases, willingness to pursue library-related continuing education opportunities. Must be reliable and able to handle unexpected situations in a professional manner.

Critical Skills/Expertise

Strong interpersonal oral and written skills to assist faculty, staff, administration, students, and community borrowers effectively. Ability to meet deadlines, and to be flexible, accurate, and dependable. Ability to use applications such as Office, and databases including the library's discovery layer and the Circulation/Reserve modules, as well as library technology pertinent to the job. Ability to use Blackboard Learning Management System.

Non-Essential Functions

Student assistants can be trained to complete daily job activities including clearing the main floor for browsed library materials; shredding documents; running errands to other parts of Campus; and other duties as assigned.

Job Location

Help desk; Main floor, Corriher-Linn-Black Library, Catawba College.

APPLICATION PROCESS:
Applicants must submit the following materials in a single file, pdf version only, to employment@catawba.edu and cbgrant@catawba.edu.

• Letter of interest;
• Current resume or curriculum vitae; and
• Contact information for three (3) professional references

CONTACT FOR QUESTIONS

Please contact Constance Grant at cbgrant@catawba.edu with any questions.

ABOUT CATAWBA:

Founded in 1851 in Newton, North Carolina, Catawba was started by German pioneers who had traveled from eastern Pennsylvania to settle in the Haw, Yadkin, and Catawba Rivers valleys. In 1890, Catawba became a coeducational institution, and the first woman to graduate completed her studies in 1893. In 1925, Catawba moved and re-opened to its current location in Salisbury, NC, about 45 minutes from Greensboro, Winston-Salem, and Charlotte, two hours from the mountains, and four hours from the beaches.

Today, Catawba College has 41 buildings on 276 wooded acres on a residential campus. It is known for its 189-acre on-campus ecological preserve. Ranked as one of the best colleges in the South, Catawba offers 70 academic majors to approximately 1,300 students representing 34 U.S. states and 19 foreign countries. Students are instructed by 80 full-time faculty, more than 83% of whom hold the highest degree in their field.

Catawba provides an education focused on an institutional philosophy of a liberal education, which entails a broad range of knowledge, intellectual and practical skills, and individual and social responsibility fostered and developed in all academic programs. Catawba is a learning community that provides students with unique opportunities to explore their vocation, helping them consider their calling, passions, and purpose as they prepare to reach their highest potential. Catawba’s mission is to provide “students an education rich in personal attention that blends the knowledge and competencies of liberal studies with career preparation” and to enable “students to reach their highest potential while becoming responsible citizens.” More information about Catawba College is located at www.catawba.edu.

Catawba College is an equal-opportunity employer. As such, the College is committed to providing equal employment opportunities for all employees, regardless of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or veteran status, unless allowed by law and deemed necessary to the operation of the College. The College complies with all federal, state, and local non-discrimination laws.