Library Clerk (Part Time) (Mapleton Library)

DESCRIPTION

DUTIES / RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Provides excellent customer service. Greets, answers, and refers questions of the public and customers in a courteous, welcoming, and professional manner. Conducts customer service in person, by phone and through e-mail. Provides administrative support as needed.
• Provides assistance and guidance to library patrons. Provides instruction to and assists patrons in properly using library equipment, materials, and resources. Assists patrons by answering questions using library resources, suggesting reading materials, or locating materials in the library or through inter-library loan.
• Assist library patrons in utilizing library services. Checks library materials in and out, renews materials, reserves materials and processes fees for patrons. Processes new library cards and renews expired cards. Notifies patrons of the availability of reserved materials. Processes reservations of library services and inter-library loan requests. Processes the incoming and outgoing courier items.
• Maintains library resources. Records, inspects, and checks in returned materials. Works with the Assistant Director to assess appropriate damage fees to patron accounts. Performs minor repairs to books and magazines. Checks in new issues of periodicals and newspapers. Prepares new materials for shelving, including barcoding, typing labels and plastic covers. Sorts and shelves returned materials and maintains library shelves in neat clean order. Assists in the ongoing maintenance of collection, weeding and discarding materials from the catalog.
• Open/close the library by deactivating/activating the alarm, turning equipment on/off, tidying up workspace as needed, and ensuring the facility is safe and secure.
• Performs miscellaneous duties. These duties may include but are not limited to answering phones, making arrangements for use of library facilities, assisting patrons with the copy machine, etc. Assists in maintaining library facilities by cleaning and organizing the library spaces to ensure a welcoming and safe environment for community members.
• Promotes a diverse, culturally competent, and respectful workplace.
• Engages positively with both internal and external customers. Communicates and interacts effectively and respectfully with colleagues, supervisors, representatives from other organizations, and the public.
• Performs the physical and mental demands of the position.
• Attends work during regularly scheduled hours.

• Directs individuals to safe places during natural disasters.
• In the absence of the Director or Assistant Director, assesses building situations and contacts appropriate agencies to handle the situation. Assesses patron emergencies and gets attention when needed. Fills out incident forms.
• Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.
• Performs other related functions as apparent or assigned.

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

• High School Diploma/GED; and
• A minimum of two (2) years of post-secondary education; or
• A minimum of two (2) years of customer service experience working directly with customers in a fast-paced environment (food service, retail, etc.)

• Experience working in a library
• Experience working in education
• Experience working with individuals from diverse backgrounds and promoting equity, diversity, and inclusion.
• Proficient in understanding and speaking languages other than English, such as Spanish, Somali, Chinese, Sudanese, and Arabic, among others.

• Must successfully pass a background check.
• Must possess a valid driver's license and be able to drive in the state of Minnesota.
• Must comply with all federal and state laws and organizational and departmental policies and regulations.
• Must adhere to data practices policies and standards regarding non-public data. Access to non-public data should be strictly limited to what is necessary to fulfill job responsibilities. While accessing these data, the employee should take reasonable steps to prevent unauthorized access by individuals without a work-related reason. Once the work-related purpose is complete, non-public data must be securely stored in accordance with county policies and Minnesota Statutes.

HOURS OF WORK