Library Customer Service Specialist (24 hrs)

Job Summary

Provide support and assistance to customers by responding to a wide variety of questions and requests at the Severance Library. Duties include, but are not limited to, greeting customers, assisting customers with material checkout, registration for library cards, self-checkout, photocopiers, faxing, etc. Assist customers in locating library materials. Help customers with the use of computers. Work is generally well-defined and performed under direct supervision. Position functions independently on routine work, but questionable cases and situations are referred to the immediate supervisor.

Essential Functions

.1. Customer Service

• Provide customer service to all who use library services, whether in person, online, or by phone. Provide suggestions to readers, instruct customers on the use of the library catalog, and on how to locate items in the shelves, Place unavailable library items on hold and/or request interlibrary loans for customers.
• Offer patron assistance on the use of computers, computer programs, databases, printing, scanning, electronic devices, and photocopiers.
• Respond to customer’s written inquiries through email and telephone correspondence.

2. Shelving and Maintenance of Public Spaces and Materials

• Monitor and maintain the browsing areas, including all computer stations.
• Checking in and shelving library materials.
• Maintaining library displays of materials.
• Process and shelve newspapers, magazines and supplements, and handle other mail.

3. Other duties and assigned

• Assist with library events.

Requirements

• Requires completion of high school with a diploma or G.E.D.
• Customer service experience is preferred.

Knowledge, Skills, and Abilities

• Adept at computer, internet, and photocopiers; Google Suite and Canva knowledge is a plus.
• Adaptable to new technologies.
• Demonstrate ability to think logically, exercise initiative, and act in the best interest of the library.
• Good oral and written communication and social skills.
• Excellent organizational skills with a high degree of attention to detail.
• Strong communication skills with the ability to interact effectively with diverse patrons

Pay: $18.81 - $21.63 per hour

Expected hours: 24.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person