Library Mobile Services Assistant

The Mobile Services Assistant drives the Bookmobile or Outreach vehicle to locations within the community and provides support and assistance to patrons by responding to a wide variety of questions. Duties may include assisting patrons with material checkout and facilitating library card registration. Mobile Services Assistants represent Clearview Library District at outreach events, such as school visits and community-wide events. They may also initiate, plan, and conduct library programs and outreach activities for patrons of all ages.

1. Bookmobile

● Drives the Bookmobile to weekly neighborhood stops and community events.

● Performs routine vehicle maintenance checks.

● Maintains collections and displays on the Bookmobile.

● Curates Bookmobile experiences for patrons through activities, games, and Story times.

• Actively promotes and informs the public of Bookmobile stops and seeks opportunities to increase visitations and visibility.

2. Outreach and Programming.

● May assist with the coordination of Lobby Stop services, which includes selection and delivery of library materials, as well as outreach programs to senior residential facilities.

● Actively promotes library services and programs throughout the library district.

● Collaborates in the planning and implementation of the Summer Adventure Program.

● May assist with the management of community exchange shelves using personal or district vehicle.

● May plan and conduct outreach storytimes and/or programming for patrons of all ages..

● May be called upon for backup coverage for in-house story times and programs.

● May coordinate, implement, and maintain community Story walks©.

3. Customer Service

● Provides exemplary customer service to all who use library services, whether in person, online, or by phone.

● Provides suggestions to readers and instructs patrons on the use of the library catalog and locating items.

● Responds to patrons’ written inquiries through email and telephone correspondence.

● Listens to patron feedback and shares feedback through appropriate channels.

● Offers patron assistance on the use of computers, computer programs, databases, printing, scanning, and electronic devices.

4. Circulation

● Places library items on hold and/or requests interlibrary loans for patrons.

● Registers new library cards and maintains patron library accounts.

Education and Experience Required

• Requires a two-year college degree or equivalent coursework and/or an equivalent amount of library experience.
• Must have a valid Colorado driver’s license and a good driving record.

Knowledge, Skills, and Abilities

● Demonstrated ability to think logically, exercise initiative, and act in the best interest of the library.

● Must be able to remain on your feet for extended periods of time, including during community events and neighborhood canvassing for new outreach opportunities.

● Experience working with children of all ages.

● Knowledge/ability to teach STEAM concepts; comfortable using a wide array of high and low-tech toys.

● Storytime and/or programming experience in a library setting is preferred.

● Readers’ advisory experience preferred.

● Effective at working with a wide range of constituencies.

● Dedicated to being a part of a team.

● Ability to use basic office technology tools and aptitude for learning the use of new technology.

Work Environment

Position may require being up and moving around the Library, and at times, being stationary. The job requires stooping, bending, squatting, and stretching. Occasional lifting up to 25 pounds may be required. Required to use motor coordination with finger dexterity (with keyboard, shelving), eye-hand coordination, data entry, and computer use for accessing information. Should be conscious of appropriate ergonomics and workstation setup.

Professional and service-oriented work environment, open to the public throughout the week, including nights and weekends. The environment is welcoming, inspiring, creative, and team-oriented.

Job Type: Full-time

Pay: $22.28 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person