Library Service Associate

We are seeking a customer focused, enthusiastic individual who has experience presenting or assisting with programs for children (particularly for ages Birth to 12)

Hours per Week: Full time with benefits, 40 hours/week

Schedule: Monday – Friday from 9:30 am to 6:00 pm. Will also work a Saturday shift from 9:30 am to 2:00 pm once a month where those hours worked would be taken off another shift in that same week.

Application Instructions: To be considered, applications must be completed online at www.adalib.org/system/employment. Resumes are strongly encouraged.

Summary

The Service Associate provides welcoming and accessible library services to patrons including basic reference/reader’s advisory, technology assistance, programming/outreach, and circulation duties.

Essential Job Functions

Provides excellent customer service (in person, by phone, email, online, etc.) in locating information and materials; by providing basic reference/reader’s advisory; and in guiding patrons in the effective use of library resources. Refers persons requiring professional assistance to a Librarian.

Provides circulation services including check-in, check-out, issuing library cards, placing holds/interlibrary loan requests, updating and reconciling accounts, collecting fees, scheduling rooms, and other various duties.

Explains library policies and procedures to patrons and resolves problems and concerns in a positive manner.

Provides instruction and technical assistance to patrons in a variety of areas including online catalogs and databases, the Internet, and other digital media, and in using computers, digital devices and other equipment. Assists with printing, copying, and self-checkout machines.

Plans, presents, and/or participates in programs and outreach for children, teens, and/or adults (in-person or virtual). Assists with promotion of programs and services.

Maintains accurate service statistics.

Supports branch operations by completing opening and closing procedures; performing collection maintenance tasks; and offering general assistance to other support staff.

Participates in meetings/training and may serve on work committees to contribute to the effectiveness of the library.

Additional Duties and Responsibilities

May assist on special projects.
Performs other duties as assigned.

Minimum Qualifications

High school diploma or equivalent, two years of college level coursework preferred.

At least one year of experience in a library, education, customer service, or related environment.

Knowledge of a library’s collection, reference materials and general library policies, practices and procedures.

Customer service, time management, and organizational skills.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to operate and perform basic troubleshooting of technology, office equipment, and computer systems including hardware and software (e.g. Google applications, electronic databases, email, and internet).

Ability to learn and provide reader’s advisory and reference services.

Ability to work both independently and in a collaborative team environment.

Ability to exercise tact, diplomacy, cultural sensitivity, and courtesy when dealing with patrons and staff; to determine when a situation needs to be referred to senior level staff.

Must have flexibility and adaptability to work in a changing, public-facing environment.

Must be able to work at least one evening a week and some Saturdays.

Must be able to drive own vehicle to service locker locations (Avimor and Cartwright Ranch).

Physical Demands/Work Environment

• Will work in a general library environment where subjected to working around others and occasionally independently, working mainly inside (with some outdoor activities), and a moderate noise level
• Ability to lift and carry up to 25 pounds, and push/pull loaded carts of library materials
• Requires sufficient dexterity to operate office, computer, or other technical equipment
• Ability to hear and speak clearly and must have visual acuity to distinguish letters, words, and numbers as needed
• Will regularly walk, stand, sit, reach and grasp and occasionally stoop, bend or kneel throughout the workday

Job Type: Full-time

Pay: From $16.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person