Library Service Associate - East Branch

JOB
All applicants MUST submit both a resume AND a cover letter to be considered.Library Service Associates connect customers to library resources, services, and programs. They assist customers with various circulation tasks as well as troubleshoot patron issues, and answer basic research questions. They ensure a safe and welcoming environment and provide quality programming. Library Service Associates work under the general supervision of Librarians and Managers.Typical Schedule: Mondays, Tuesdays, Thursdays & Fridays: 8:45 am - 5:15 pmWednesdays: 11:45 am - 8:15 pmWith rotating Saturdays (one per month): 9:45 am - 4:15 pm

EXAMPLE OF DUTIES
1. Assist customers with using the Library Greet customers in a friendly and professional mannerMeet customers’ needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessaryRecommend materials based on customer preferences and knowledge of the collectionAssist customers in finding specific items on shelvesPerform customer service for library accounts, as well as checking materials in and out Provide help with library technology such as public computers, the Library catalog, and digital resources 2. Conducts the day-to-day operations of a department or branchMonitor and appropriately address behavior issues to provide a safe and welcoming environment for all customersMaintain a pleasant, inviting environment in the Library by creating displays and signage, etc.Maintain orderly and attractive collections and withdraw items as appropriate Assist with training and monitoring the work of other Library employees and volunteersSubmit statistics and other reports of library services3. Support the mission and strategic goals of the Library Develop, promote, and implement events and programs under the guidance of manager and provide programming support for other Library employeesImplement system-wide programs such as annual summer reading programsPromote library programs, resources, and services to customersAssist with large-scale projects and eventsServe on system-wide committees as assigned or requiredAttend and participate in staff and departmental meetings, as well as training sessionsRecruit and coordinate the work of library volunteersPerform other related duties as needed or assigned

SUPPLEMENTAL INFORMATION
Demonstrate basic knowledge of library operations, services and materialsEffectively administer Brown County Library policies and procedures Assess users’ needs and provide consistently exceptional customer serviceComplete closing duties, including clearing and securing the buildingIdentify problems and take action to develop appropriate solutions, or refer to a supervisor when necessaryMake presentations to varying sized groups of youth and adultsEffectively coordinate and direct the work of othersMaintain a calm demeanor under stressful or unsettling circumstancesDemonstrate strong verbal and written communication skillsPerform accurate cash handling and create depositsRepresent the Library in a responsible, professional and trustworthy mannerEstablish and maintain cooperative and courteous working relationships with staff and the publicWork independently with minimal supervisionAppropriately multitask and prioritizeWork efficiently while paying close attention to detailFollow detailed verbal and written instructionsMeet the flexible scheduling needs of the LibraryAdapt to changes in the work environmentEffectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and emailDemonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system