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Library Service Desk Student Employee

Summary:
The University Library is seeking motivated and dependable student employees to join our Library Service Desk team. This position combines responsibilities in both Library and IT services, providing essential support to students, faculty, staff, and other patrons. This role requires a friendly, adaptable, and tech-savvy individual who is eager to learn and work in a dynamic environment.

Job Responsibilities:

Deliver 5-star customer service to students, faculty, staff, and community members.

Answer basic research, technology, and directional questions in person, over the phone, and via virtual platforms.

Assist patrons with accessing both print and digital library materials. Provide support in checking out library materials, including books, equipment, and other resources.

Provide basic technical troubleshooting for common issues related to computers, printing, and other technologies.

Collaborate with Digital Learning and Experience (DLX) technicians on various projects and installations.

Provide Tier 1 level IT support through in person, over the phones, and online communication channels.

Core Competencies:

Communication & Influence
Critical Thinking & Problem Solving
Digital Literacy & Data Competency
Interpersonal Effectiveness

Minimum Qualifications:

Dependable work habits and the ability to take initiative.
Ability to work independently and responsibly with minimal supervision.
High attention to detail and accuracy when performing tasks.
A strong customer service orientation with the desire to provide excellent service to all users.

Preferred Qualifications: