Library Services Assistant I - Public Services

Job Summary
The employee in this position serves as a front-line representative of the library. The ideal candidate is adaptable, proactive and customer-focused, with strong communication skills and a willingness to go the extra mile when assisting patrons. A basic knowledge of current literary trends, comfort with computers and a friendly, collaborative nature are essential.

Duties

• Assists in the circulation of all library materials, while greeting the public in a friendly and accepting manner. This includes checking all materials in and out and placing and processing holds.
• Registers new borrowers, maintains an accurate database and guarantees customer record confidentiality.
• Collects fees and money for miscellaneous items sold at checkout.
• Retrieves, checks in and sorts the delivery, returns and new materials.
• Helps maintain the physical appearance and orderliness of the library, which includes shelving and picking up stray materials throughout the library.
• Answers telephone inquiries concerning patron records.
• Provides basic directional and referral information to patrons.
• Assists patrons with the use of library equipment such as copier/scanner, fax, internet computers and laptops, printers and other technology.
• Assists customers with the use of digital resources.
• Assists customers with ILL requests.
• Assists in searching for requested materials.
• Makes minor repairs to items and assists with weeding the collections.
• Assists patrons with room reservations and program registration.
• Conducts opening and closing procedures.
• Cooperates as a team member and supports the library service model by providing an excellent patron experience.
• Attends all required workshops, meetings and training as assigned.
• Maintains regular and predictable attendance and punctuality.
• Maintains a valid PA driver’s license and access to personal transportation.
• Performs other special projects and other duties as assigned or required during and outside of regular business hours.

Education & Experience

• High school diploma or equivalent
• Minimum one year library experience or one year experience in a related field, such as customer service
• Some knowledge of library materials, established library methods and techniques
• Working knowledge of computer equipment and Microsoft Office Suite
• Ability to effectively present information in response to questions from patrons
• Ability to communicate effectively, both verbally and in written form, and to follow verbal and written instructions with minimum supervision
• Ability to maintain confidentiality of library customer information
• Ability to establish and maintain effective working relationships with other employees and with the public
• Ability to interact with a diverse group of individuals
• Ability to use point-of-sale system
• Ability to sort efficiently in alphabetic or numeric order and to develop a working understanding of the Dewey Decimal System
• Ability to resolve problems, handle conflict and find solutions to conflict when in stressful situations

Job Type: Part-time

Pay: From $13.22 per hour

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person