Library Software Sales and Support Advisor

Since 1985, Surpass Software has provided libraries with powerful yet easy-to-use software for almost all aspects of library management and patron engagement. Our clients’ ideas and wishes are the driving force behind our software development. Beyond creating and delivering exceptional software solutions, our primary mission is to the service of librarians and their patrons.

We are looking for someone who loves libraries, loves technology, and can speak the language of both. If you’re a librarian or have worked in a library and are handy when it comes to computer software, this might be the opportunity for you!

As a Library Software Sales and Support Advisor, you will help libraries learn about our software and services and whether we might be a good fit for their needs. This includes answering questions, giving online demos, preparing quotes, and following up. After the sale, you will assist clients with their questions about using the software and help troubleshoot any problems they encounter. You will also be involved in creating written and other content for both sales and support such as how-to articles and short videos.

This is a part-time (20-30 hours), work-from-home position. Standard hours are Monday-Friday, 8:30 to 5:30 Eastern Time. The position has potential to move to full time.

Skills and Traits

• Excellent written and verbal communication
• Strong troubleshooting skills
• Ability to explain complex topics in simple terms
• Self-directed fast learner
• Empathy for others
• Loves working with people
• Techie spirit

Experience and Education

• Familiarity with library processes, preferably from having worked in a library
• MLS degree is highly desirable
• Technical support experience

Benefits

Starting pay is $20/hour during initial study and learning period (usually 3-6 months) then up to $23/hour plus sales commission when proficient enough to assist clients independently. All employees earn paid vacation days, personal days, and sick leave based on tenure.

Pay: $20.00 - $22.00 per hour

Application Question(s):

• Why are you interested in this job?

Education:

• Bachelor's (Preferred)

Experience:

• working in a library: 1 year (Required)

Work Location: Remote