Library Systems Supervisor

Job Posting: Library Systems Supervisor

The Saint Joseph / Maud Preston Palenske Memorial Library seeks an engaging candidate for consideration as the Library Systems Supervisor. The Maud Preston Palenske Memorial Library serves a population of approximately 18,000 year-round residents in the communities of the City of St. Joseph and St. Joseph Charter Township. This harbor community is located on the bluff overlooking Lake Michigan less than two hours from Chicago and within easy driving distance of Kalamazoo and Grand Rapids, MI and South Bend, Indiana. It includes headquarters for a Fortune 500 corporation plus many other businesses. St. Joseph offers award-winning public schools plus quality independent and parochial schools, a community college, regional symphony orchestra, Krasl Art Center, Curious Kids’ Museum and Cultural Center, The Box Factory for the Arts, and many other amenities.

The library, under a new strategic plan, is seeking to evaluate, upgrade, reconfigure, and modernize our facilities and technology to improve both staff and patron experiences. With a new website design already in the works, we are looking for a Library Systems Supervisor who would be excited to face these challenges with us.

Job Title: Library Systems Supervisor

Job location: Maud Preston Palenske Memorial Library

500 Market Street St. Joseph, MI 49085

General Description of duties:

You will serve as the primary steward of the library's digital and physical technology infrastructure. This involves managing the full lifecycle of hardware and software, ensuring that both staff and the public have seamless access to library services. Key responsibilities include management of a Windows-based environment featuring 40+ workstations, Windows servers, five networked printers, and a 6-hotspot Wi-Fi network and providing technical support to both staff and patrons. You will participate in library operations, strategic planning for technology, and leadership.

Department: Supervisor

Reports to: Library Director

Position details:

FT hourly - non Exempt - $42,000/year plus benefits

Benefits package includes: health insurance (with vision and dental), life insurance, 13 paid holidays, paid vacation and sick leave, a defined retirement plan, employee assistance program, and flexible spending accounts.

Detailed Job Description:

● Responsible for Library-related technology and equipment throughout its lifecycle of selection, acquisition, deployment, maintenance and retirement

● Consults with staff to determine hardware, software and/or system functional specifications needed to provide library services

● Coordinates with City IT personnel and vendors regarding networking and firewall configurations.

● Evaluates and recommends technology, communications, and digital resource needs for the library to the Assistant Director and Library Director

● Works with vendors on library technology installation; implements complex computer system changes and upgrades.

● Maintains technology throughout the library (including but not limited to computers, servers, phone system, and A/V)

● Assists staff teams and the public in resolving library related technical issues

● Stays informed about emerging technologies as they relate to library services

● Keeps an inventory of library technology

● Provides monthly updates for staff about library systems projects; attends Board meetings and updates Board of Trustees as needed

● Regularly scheduled work on public services desks, including evening and weekend shifts in rotation, assisting patrons of all ages. Tasks include, but are not limited to:

○ Checking out library materials according to established procedures

○ Register and maintaining borrower database information

○ Collect and record fines and fees

○ Answer and direct incoming calls

○ Notify patrons of materials on hold

○ Assist patrons with reference and reader’s advisory inquiries

● In charge of library operations and building in the absence of Director, Assistant Director, and other Department supervisors

● Other duties as assigned

Experience and Requirements:

● Demonstrated ability to troubleshoot and resolve moderate to complex technical issues on various software platforms including Windows, macOS, iOS and Android

● Demonstrated knowledge of and proficiency in current & emerging technologies and software programs; ability to determine which programs help reach organizational goals

● Ability to analyze statistics and data

● Experience with common programming/scripting languages.

● Excellent interpersonal, communication, and organizational skills.

● Ability to communicate effectively & clearly with the public and staff team members

● Knowledge of and ability to apply library policies and procedures to various situations

● Two (2) years involvement with deployment and/or maintenance of software and technology, preferably within a library setting; experience with integrated library software or library services platforms and integrations with other library software platforms (interlibrary loan, digital repository, etc.) a plus.

● Preference given to applicants with at least three (3) years of experience working in or with libraries

● Applicants must agree to a background check

Education:

Bachelor’s degree in Computer Science or a comparable technology degree or Bachelor’s degree, any subject with current certifications or equivalent combination of education and experience.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person