Library Tech II- Customer Service

Join Us in Putting People First.

About the Elyria Public Library

At EPL, the Patron First Promise guides everything we do. We show up with kindness, flexibility, and a solutions-focused mindset to make every library visit feel easy, welcoming, and worth returning to.

About You

You’re someone who naturally puts people at ease. You’re dependable, organized, and take pride in helping others. You like being part of a team where everyone works together to create a smooth, friendly, and supportive experience for every patron who walks through the door.

You bring:

• Strong attention to detail and time management
• A warm, welcoming, and engaging attitude
• Reliability and teamwork
• Comfort with computers and learning new systems
• Clear and professional communication
• Genuine energy for helping people and solving problems

About the Role

Position: Library Tech II (Part-Time, 20-24 hours/week)
Reports to: Patron Services Manager
Status: Hiring Immediately

As a Library Tech II, you’ll help make the library a place where everyone feels supported. You’ll handle daily circulation tasks, answer questions, and keep materials moving all while creating positive moments that reflect our Patron First Promise.

Your Day-to-Day Includes:

• Delivering excellent service guided by our Patron First Promise
• Checking in/out materials and managing patron accounts
• Processing holds and organizing materials
• Helping patrons find what they need and understand library resources
• Answering phones and assisting with inquiries
• Shelving materials and keeping spaces inviting and orderly
• Supporting circulation operations and assisting with basic tech help

What You’ll Bring

• High school diploma or GED (required)
• 1–2 years of customer service experience (preferred)
• Strong multitasking and communication skills
• Reliable attendance and a consistently positive approach

Location: Elyria, OH 44035
Applicants must be able to commute reliably or plan to relocate before starting work.

Why You’ll Love Working Here

You’ll join a supportive, mission-driven team where people genuinely care about each other and our community. Every shift offers opportunities to learn, connect, and create experiences that matter. At EPL, you’re not just doing a job — you’re helping us fulfill our Patron First Promise, one interaction at a time.

Apply today and help ensure our library is always a place for everyone.

Job Type: Part-time

Pay: $13.37 per hour

Work Location: In person