Library Technical Assistant - Bothell - 40 Hours

JOB
Job Number: 2026-00009King County Library System (KCLS) is seeking a motivated and skilled and passionate Library Technical Assistant (LTA) to provide service to the Alder region of King County libraries. This position primarily serves the Bothell Library. The Library Technical Assistant (LTA) position performs operation and circulation duties as assigned and serves as a first point of referral for material handling issues. This position provides basic assistance to patrons with checking and locating requested materials, programs, and services, both in person and/or on the phone. The LTA also assists patrons with library accounts and technology, responds to and resolves building, technology, and patron issues whenever necessary following system procedures, requesting assistance as needed. In addition, Library Technical Assistants help troubleshoot the Automated Material Handling (AMH) system and uphold and practice the principles of intellectual freedom. The successful candidate will be able to manage multiple priorities, adapt to changing needs, and consistently deliver a high standard of customer service in a fast-paced service environment. The ideal candidate will bring direct customer service experience, demonstrate comfort and confidence working with diverse communities, and show a genuine passion for serving the public. This role requires a strong team player who can follow established procedures while remaining flexible, adaptable to evolving service demands and willing to help resolve patron behavior issues in the library if needed.About the Bothell Library: Bothell is a medium-sized library serving a growing and diverse population of approximately 52,000 residentsThe Bothell Library is part of the Alder Region, which also includes the Richmond Beach, Shoreline, Lake Forest Park and Kenmore libraries. As part of the scheduling process, this position may be assigned to work at any of these locations.Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.Schedule: Sunday: 10:30am - 6:15pm at BothellMonday: 9:30am - 6:15pm at ShorelineTuesday: 2:15pm - 8:15pm at BothellWednesday: 11:30am - 8:15pm at BothellThursday: 9:30am - 6:15pm at BothellSchedules are subject to change based on business needs.About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

EXAMPLE OF DUTIES
Essential DutiesThe items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.Assists patrons and staff regarding circulation and basic information needs via phone and in-person. Registers new patrons and handles library accounts and inquiries. Redirects patrons and staff to appropriate sources to resolve questions as needed.Processes incoming and outgoing library materials both manually and with the Automated Material Handling (AMH) machine. Reviews items for any issues that need to be addressed (e.g., damaged materials, items that belong to other institutions, items to evaluate).Loads carts with materials and shelves them in appropriate shelving and/or locker locations. Runs materials management reports and pulls and checks in items as appropriate.Provides assistance and guidance to patrons on library technology and equipment use, including hardware and software support needs. Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.Assists with promotion and display of library materials, services, and programs.Performs daily cash handling and register functions, and associated reconciliation and deposits.Assists with the daily responsibility of opening, maintaining, and closing library facilities, including ordering office and equipment materials and supplies.Secondary DutiesUpholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.Attends and actively participates on internal committees.Performs other related duties as assigned.Core Competencies: Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.Organizational CompetenciesValuing DiversityManages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.Customer FocusPrimarily focused on customer needs. Able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.Ethics, Values and JudgementExercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates organization’s values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.Professional and Technical KnowledgeDemonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.Job-Specific CompetenciesApproachabilityListens more than they talk. Allows appropriate time for interactions. Purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.Dealing with AmbiguityCan shift gears comfortably. Can decide and act without the total picture and comfortably handle risk and uncertainty. Does not exhibit excessive need to control or track. Can ‘let go’ and move forward in uncertainty.Teamwork/CollaborationWorks cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.ComposureCalm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.

SUPPLEMENTAL INFORMATION
Physical DemandsWhile performing the duties of this job, the employee will: Frequently stand and walk throughout work shift and occasionally will sit.Frequently reach out at chest level and occasionally down with hands and arms.Constantly use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to occasionally.Rotate neck up to occasionally.Change tasks depending upon the shift.Require extensive close work, including use of a computer monitor.Frequently twist at waist and occasionally bend, stoop, squat, and crouch.Frequently lift and occasionally carry up to 10 lbs. Seldom lift and carry up to 35 lbs.Occasionally push or pull carts and wheeled equipment using light force and seldom up to moderate force.Work EnvironmentWork is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Incumbent must be available for a varied work schedule, including mornings, evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required.