Library Technical Assistant - Part-Time

GENERAL DESCRIPTION OF CLASS

This posting will close after the receipt of the first 25 qualified applicants or 2 weeks, whichever comes first.

ESSENTIAL FUNCTIONS

This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.

• Provides excellent customer service to library users in person, on the phone, or online.
• Performs circulation functions at service desks, including financial transactions.
• Processes item records for upload to the online catalog.
• Executes designated opening and closing procedures within the unit or facility.
• Assists with collection maintenance, i.e., sorting, shelving, weeding, and repair.
• Prepares visually pleasing displays/signage highlighting library materials or programs.
• Assists library users with electronic devices, library databases and digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers.
• Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc.
• Assists with preserving local history documents for public use.
• Provides reader's advisory assistance to library customers.
• Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position designated as Mission Critical by Department Director.

• Impromptu public speaking to small groups within the library about services available.
• Compiles and submits statistical reports as needed.
• Provides customer feedback to supervisors.
• May assist with library classes, programs, and outreach events.
• May serve as person in charge of unit or library facility.
• May represent the library at conferences, workshops, training classes, and outreach events.
• May be asked to perform light custodial tasks.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

• High school diploma from an accredited school or a GED.
• Three years of experience in a library setting, office, or customer service environment.

An equivalent combination of education, training and experience which provide the knowledge, skills and abilities and other competencies necessary for success in the target position may be considered.

• May be required to possess a valid driver's license.
• Must maintain a valid telephone number.
• Some college is preferred.

KNOWLEDGE, SKILLS, ABILITIES

KNOWLEDGE:

• Popular authors, films, and music for readers' advisory purposes.
• Both print and digital resources to assist customers with their questions.

SKILLS:

• Using a computer, including keyboard skills.
• Using electronic devices such as smartphones, tablets, iPads, eReaders, etc.
• Navigating the internet to find information.

ABILITIES:

• Address library users in person when their behavior becomes a problem.
• Accept, interpret, and implement both written and verbal directions.
• Communicate clearly and concisely.
• Establish and maintain effective working relationships with City of Lakeland staff, library staff members, and others in the library field at the local, regional, and state levels.
• Address the public directly when behavior issues arise and contact appropriate emergency personnel.

• Walking, standing, and sedentary periods; exerting up to 30 pounds of force regularly, and routine keyboard operations.
• Exposure to normal environmental hazards.
• Normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102.