Library Technology Support Specialist

JOB
This full-time position is based at the Main Branch of the Onslow County Public Library.Performs intermediate technical work assisting in the installation and maintenance of technology equipment, software programs, and operating systems throughout the library system. Performs copy cataloging of library materials using bibliographic standards and formats including AACR2, RDA and MARC format. Provides internal and external customer service working with other colleagues and the public. Work is performed under the moderate supervision of the Technical Services Librarian. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. About UsThe library is your community hub for knowledge, connection, and discovery. Our public library is dedicated to serving Onslow County and its surrounding areas with a wide array of resources, programs, and services designed to enrich lives and the Core Values. Work Environment: This role is based primarily in a library setting, with occasional off-site events or community engagements. This position requires interaction with a diverse range of community members and the ability to handle multiple tasks simultaneously.Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXAMPLE OF DUTIES
Performs maintenance, repair, and troubleshooting for library system technology, including but not limited to, public and staff PCs, payment/print kiosks, laptops, tablets, printers/copiers/scanners.Provides technical training, assistance, instruction, and guidance for library technology to both staff and patrons.Collaborates with County ITS and library vendors for technical support, troubleshooting and implementation of new hardware and/or software.On-call every other weekend for technology/computer support.Maintains an in-depth knowledge of Integrated Library System (ILS) and assists Technical Services Librarian with implementation of ILS upgrades.Performs copy cataloging of library materials using bibliographic standards and formats including AACR2, RDA, and MARC.Processes all library materials added to and withdrawn from the library collection.Unpacks, receipts, and invoices large shipments of library materials weighing approximately 20-50 lbs.Assists Technical Services Librarian with database management of bibliographic, item, and patron records.Repairs all library material formats.Performs frontline customer service in the other library departments such as Public Services, Youth services and other branch locations as needed.Attends workshops, webinars, and training as needed or required to acquire or maintain in-depth knowledge of cataloging, library supported software, equipment, and new technologyInventories technology/computer related equipment and supplies.Assists with annual inventory at each library branch, if needed.Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteered.All other duties as assigned and/or needed.

SUPPLEMENTAL INFORMATION
Associate degree in library science and/or information science or related field with one to two years of cataloging and library experience; and moderate experience in computer support or any combination of education and experience which provides the required knowledge, skills, and abilitiesSpecial Requirements: Valid drivers license.On-call every other weekend for technology/computer support.Salary will be determined based on qualifications, internal equity, budget and market considerations.In order to be considered for this position, your final transcript showing the date that your degree was awarded and/or any required certificates or licenses must be uploaded with your application even if you are a current employee or we have received it with a previous application.