Licensed Customer Service Rep

Are you passionate about helping others and looking for a rewarding career in the insurance industry? Bridget Evans Insurance Agency in Reno, Nevada, is seeking a dedicated and friendly Licensed Customer Service Representative to join our vibrant team. We're more than just an insurance agency; we're a community-focused business committed to providing exceptional service and building lasting relationships with our clients. As a key member of our agency, you'll be the go-to person for our valued policyholders, offering support, answering questions, and ensuring they feel secure and well-cared for. You'll have the opportunity to grow your skills, expand your insurance knowledge, and make a real difference in people's lives every day. If you're a motivated individual with a knack for communication and a desire to provide top-notch service, we invite you to become a vital part of our Reno family and help us continue to protect what matters most to our community.

Salary Range: $45,000.00 - $75,000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

• Nevada State Insurance License (Property & Casualty) - Must be active and in good standing.
• Minimum of 2 years of experience in an insurance customer service role.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficiency in using agency management systems (AMS) and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a busy office environment.
• A genuine desire to help people and provide outstanding customer experiences.

• Serve as the primary point of contact for policyholder inquiries, providing clear and accurate information regarding coverage, billing, and policy changes.
• Assist clients with filing claims, guiding them through the process and liaising with adjusters as needed.
• Process policy endorsements, renewals, and cancellations efficiently and accurately.
• Maintain up-to-date client records in the agency management system, ensuring all interactions are documented.
• Identify opportunities to cross-sell or up-sell additional insurance products that meet client needs.
• Build and maintain strong, positive relationships with clients, fostering loyalty and satisfaction.
• Collaborate with agents to ensure seamless client service and support.