Licensed Insurance Customer Service Rep

Founded in 2018, Legacy Insurance Group was built to challenge outdated processes and replace them with integrity, innovation, and unmatched client care. Our culture thrives on getting 1% better every day by pursuing mastery, learning from challenges, and acting with purpose. We hold ourselves to high standards because excellence, teamwork, and ownership define everything we do. Here, you'll develop elite-level skills and expand your potential. We invest deeply in personal and professional growth because we believe careers should empower you to achieve your goals, not limit them.

We are seeking an Licensed Insurance Customer Service Representative to join our high-performance team. This role is ideal for an experienced insurance professional who thrives in a client-centered environment and is motivated to grow into leadership or commercial lines roles in the future. You'll play a critical role in servicing existing clients, supporting renewals, and ensuring every interaction builds lasting trust and satisfaction.

• Hybrid remote schedule
• First-year earnings of $60,000-$75,000 (base, commissions, and bonuses)
• Paid time off (PTO)
• Health, dental, and vision insurance
• Retirement plan
• Hands-on training and professional development
• Career growth opportunities within 18-24 months
• Monday-Friday schedule with evenings off
• Gym membership
• Maid service, car wash, and meal delivery program

If you take pride in excellence, thrive on accountability, and are ready to join a driven, mission-focused team, apply today!

Salary Range: $60,000.00 - $75,000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

• Active Property & Casualty insurance license
• Prior customer service experience, preferably within the insurance industry
• Strong communication and relationship-building skills
• Proactive, self-motivated, and solutions-oriented mindset
• Comfortable with technology and agency management systems (e.g., EZLynx, Applied, AMS360)

• Serve as the primary point of contact for clients, providing timely and professional support
• Process policy changes, endorsements, cancellations, and reinstatements accurately
• Handle billing questions, payments, and account reconciliation
• Support renewals by gathering updated client information and identifying coverage needs
• Educate clients on policy benefits and identify cross-selling opportunities

At Legacy Insurance Group, our approach to Insurance & Risk Management is different. We empower our clients by teaching them strategies and solutions to improve their insurance program and lower their total cost of risk.

We help people protect what they love & value most.

We help entrepreneurs profitably scale their businesses.

We help families protect their financial future.

And we help educate our clients on ALL forms of risk.

We believe everybody deserves a great insurance buying experience. That’s why we’ve simplified the process for our clients so they can focus on what they love doing most. Over 1000 families and business owners trust the Legacy experience. Re-think your Risk and see how we do Insurance Different.