Licensed Insurance Customer Service Representative

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

• A Property & Casualty license is preferred but will train good individual.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Problem-Solving Capabilities.
• Strong work ethic and leadership skills.
• Ability to tactfully handle stressful and difficult situations.
• Be equipped with great listening and closing skills.

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Maintain knowledge of new products.
• Develop insurance quotes, makes sales presentations, and closes sales.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide policies to new clients and explain benefits/risks of the policy