Litigation Claims Adjuster

About Us

Safety Engineering and Claims Management (SEC) proudly handles claims for the Tennessee Risk Management Trust (TNRMT), a risk pool serving more than 200 Tennessee public entities. We deliver responsive claims management, local expertise, and unmatched service to public entities including county governments, municipalities, utilities, and housing authorities across the state.

We are growing and seeking a Litigation Claims Adjuster who wants to make a meaningful impact in Tennessee communities while working in a supportive, friendly environment.

Position Summary

The Litigation Claims Adjuster investigates, evaluates, negotiates, and resolves a variety of liability claims for public entities, including general liability, auto liability, employment-related incidents, property-related liability, and law enforcement liability. The ideal candidate brings strong communication skills, sound judgment, and the ability to work with members, attorneys, and internal partners to achieve efficient and fair claim outcomes.

Key Responsibilities

• Manage a caseload of legal/non legal claims from first notice of loss through final resolution.
• Conduct detailed investigations, including witness interviews, scene reviews, and evidence gathering.
• Evaluate coverage, liability, and damages in accordance with TNRMT policies and Tennessee law.
• Maintain accurate, timely claim notes and documentation in the claims system.
• Communicate with members, attorneys, vendors, and claimants in a professional and supportive manner.
• Set and adjust reserves based on claim developments.
• Coordinate with defense counsel on litigated matters; attend mediations, hearings, and trials as needed.
• Provide risk-control feedback to internal teams when trends or preventable issues are identified.
• Minimal travel to mediations or trials may be necessary
• Deliver excellent customer service to member entities—always timely, transparent, and helpful.
• Assist with catastrophic events or high-priority losses when needed.

Qualifications

Required:

• 5+ years adjusting experience in litigated claims (public entity experience preferred).
• Strong working knowledge of Tennessee liability laws, tort caps, governmental immunity, and comparative fault.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and manage deadlines.
• Proficiency with claims management software and Microsoft Office.
• Valid driver’s license and ability to travel within Tennessee as needed.
• Ability to successfully pass a background check, including a credit check.

Preferred:

• Adjuster’s license (if applicable) or ability to obtain.
• Experience handling law enforcement liability, EPLI, or school-related claims.
• Familiarity with pool environments or municipal risk management.

What We Offer

• Competitive compensation
• Health insurance
• Retirement plan with matching percentage
• Short- and Long-Term Disability
• Bonus Structure
• Mileage reimbursement
• Professional development opportunities
• A mission-driven workplace that truly values service and community impact
• In-office team environment with a predictable 8–4 schedule and all state holidays off

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person