Live chat specialist

Job Overview

Andersen Company, one of the fastest-growing independent tax firms, is seeking a dedicated and articulate Live Chat Specialist to join our dynamic team. We are a unique group of talented individuals driven by a shared vision to be the “Best of the Best.” This is an excellent opportunity for an innovative and motivated individual to make a direct impact within our organisation. The successful candidate will be the first point of contact for many of our clients, providing exceptional support and representing the professional standard of our brand.


Job Title: Live Chat Specialist

Location: United, West Virginia

Employment Type: Full-Time

Salary: $19 - $29 USD per hour


Responsibilities

As a Live Chat Specialist, you will play a crucial role in our client service operations. Your primary responsibilities will include:

* Responding to client enquiries via live chat in a prompt, professional, and friendly manner.
* Providing accurate information regarding our company's tax services, processes, and general policies.
* Assisting clients with navigating our website and accessing our services.
* Identifying and assessing client needs to achieve the highest level of satisfaction.
* Troubleshooting issues and escalating complex cases to the appropriate department when necessary.
* Meticulously documenting all client interactions and feedback in our internal systems.
* Collaborating with team members to ensure a seamless and positive client experience.
* Maintaining up-to-date knowledge of our services and industry trends.


Qualifications

The ideal candidate will possess a strong commitment to customer service excellence and the following qualifications:

* Proven experience in a customer-facing role, such as customer service, client support, or a similar position.
* Exceptional written communication and interpersonal skills, with a keen eye for grammar and punctuation.
* Excellent typing speed and accuracy.
* Strong problem-solving abilities and the capacity to handle multiple conversations concurrently.
* A patient, empathetic, and professional demeanour at all times.
* Proficiency in using computers and navigating new software applications with ease.
* Experience with CRM software is advantageous but not essential.
* A background in or a demonstrable interest in the financial or tax industry is highly desirable.
* A proactive attitude and a strong desire to contribute to a successful team.