Live Chat Support

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Key Responsibilities:

• Prompt chat & email response to customers
• Provide real-time support
• Document each customer’s question or problem as well as the resulting answer or solution
• Email coordination with customers
• Escalating to relevant team(s) internally and/or externally

Job Specification:

• Intermediate or above
• Good communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Adaptability

Job Type: Full-time

Pay: Rs75,000.00 per month

Application Question(s):

• Will you be able to reliably commute to our DHA Phase 4, Lahore office for this role?

Experience:

• Live Chat : 2 years (Preferred)

Language:

• English (Required)

Work Location: In person