Live Chat Support Specialist

Eskar is a Massachusetts-based retail cannabis company committed to providing a welcoming, educational, and customer-focused shopping experience.

Position Summary:

We are seeking a Live Chat Support Specialist to assist customers through online chat by answering questions, resolving issues, and delivering exceptional customer service. This remote/hybrid role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

* Respond to customer inquiries via live chat.

* Assist with orders, products, account questions, and general support.

* Escalate complex issues when needed.

* Maintain accurate customer records.

* Provide professional and timely customer service.

Qualifications:

* High School Diploma or equivalent.

* Must be at least 21 years old and meet Massachusetts background requirements.

* Customer service or live chat experience preferred.

* Strong written communication and computer skills.

* Experience with Microsoft Office and live chat platforms is a plus.

Benefits:

* Flexible remote/hybrid schedule.

* Competitive pay.

* Paid Time Off (PTO).

* Career growth opportunities.

* Paid training and supportive team environment.