Live Depart Administrator

POSITION SUMMARY

The Live Depart Administrator is responsible for monitoring and supporting live load operations to ensure on-time service, accurate communication, and compliance with company standards. This position plays a critical role in maintaining driver performance, customer satisfaction, and operational efficiency through proactive tracking, auditing, and communication.

RESPONSIBILITIES AND DUTIES

• Complete live loaded call audit processes to ensure accuracy and compliance with company standards
• Perform detention audits and ensure proper documentation and follow-up
• Analyze dispatch information to assess driver ability to meet service requirements and timelines
• Proactively monitor on-time pickup and delivery performance, as well as freight security, using prescribed systems
• Coordinate load relays as necessary to prevent service failures, following established guidelines and procedures
• Effectively communicate company policies, expectations, and service standards with drivers
• Maintain a clear understanding of driver and customer interactions to support service success
• Utilize AS400, Qualcomm, multi-line phone systems, and email to manage daily operations
• Answer multi-line phones promptly to maintain communication standards with drivers
• Process Qualcomm messages in a timely and accurate manner
• Communicate service issues, delays, or driver concerns to Fleet Managers and leadership as appropriate
• Maintain punctuality, organization, and efficiency in completing all assigned duties
• Ensure consistent, professional communication with internal departments and drivers

REQUIRED SKILLS AND ABILITIES

• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced, high-pressure environment
• Strong attention to detail and problem-solving skills
• Working knowledge of dispatch systems and communication tools (AS400, Qualcomm preferred)
• Ability to analyze information and make timely, effective decisions
• Proficient in Microsoft Office (Word, Excel, Outlook)

QUALIFICATIONS

• High School Diploma or equivalent required
• Transportation/logistics experience preferred
• Experience in dispatch, call auditing, or driver management highly preferred

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Frequent phone communication
• Occasional lifting up to 15 pounds