LMS Administrator

Position Summary

THE ONE Group is seeking a highly organized and technology-focused LMS Administrator to manage, maintain, and optimize our Learning Management System (LMS) across all brands, including STK Steakhouse, Kona Grill, Benihana, and RA Sushi.

This position plays a critical role in supporting the development, delivery, tracking, and reporting of training programs for restaurant operations, leadership development, compliance, onboarding, and corporate learning initiatives. The LMS Administrator will serve as the primary system expert, ensuring a seamless learning experience for team members while providing accurate reporting and analytics to support operational and business objectives.

The ideal candidate possesses strong technical aptitude, exceptional attention to detail, excellent communication skills, and a passion for learning and development in a fast-paced hospitality environment.

Essential Duties and Responsibilities

Learning Management System Administration

Serve as the primary administrator and subject matter expert for the company's Learning Management System.
Configure, maintain, and optimize LMS functionality, user permissions, learning paths, certifications, and system settings.
Manage system integrations with HRIS, ATS, payroll, and other business platforms as required.
Monitor system performance and troubleshoot technical issues.
Coordinate with LMS vendors and internal IT teams to resolve system-related concerns.
Conduct regular system audits to ensure data integrity and compliance.

Training Content Management

Upload, organize, and maintain training content, including:
Onboarding programs
Compliance training
Leadership development programs
Restaurant operations training
Food safety and sanitation certifications
Brand-specific training materials
Corporate support center learning resources
Ensure training content remains current, accurate, and aligned with company standards.
Manage version control and archiving of training materials.

User Management

Create and maintain user accounts, groups, organizational structures, and access permissions.
Support employee onboarding by ensuring timely assignment of required training.
Maintain learning paths based on role, position, brand, and location.
Assist managers and team members with LMS navigation and training completion issues.

Reporting and Analytics

Develop and distribute recurring training compliance reports.
Track completion rates, certifications, overdue assignments, and training effectiveness metrics.
Provide dashboards and analytics to Operations, Human Resources, Training, and Executive Leadership teams.
Analyze learning data and identify trends, opportunities, and areas for improvement.

Training Support & Communication

Serve as a resource for field operations and support center teams regarding LMS functionality.
Create user guides, job aids, and training documentation.
Deliver LMS training to managers, trainers, and administrators as needed.
Communicate updates, enhancements, and new learning initiatives across all brands.

Compliance Management

Ensure mandatory training requirements are assigned and completed according to company standards.
Support compliance tracking for:
Food safety certifications
Harassment prevention training
Workplace safety training
State and federal regulatory requirements
Brand-specific compliance initiatives
Maintain accurate records for audits and regulatory reviews.

Continuous Improvement

Identify opportunities to improve user experience and training effectiveness.
Recommend LMS enhancements, automation opportunities, and process improvements.
Stay current on learning technologies, industry best practices, and hospitality training trends.

Qualifications

Required

Experience in hospitality, restaurant, retail, or multi-unit operations environments.
Minimum 2 years of LMS administration experience.
Experience supporting enterprise learning platforms such as Absorb, Schoox, 360Learning, or similar systems (Wisetail LMS systems a plus!).
Strong proficiency with Microsoft Excel, reporting tools, and data analysis.
Experience managing training records, compliance programs, and learning assignments.
Strong problem-solving and troubleshooting abilities.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills.

· Ability to occasionally travel to restaurant locations, training events, and support offices as needed.

Preferred

Experience supporting learning initiatives for hourly and management team members.
Knowledge of SCORM, AICC, xAPI, or other e-learning standards.
Experience with HRIS and ATS integrations.
Learning and Development certifications or LMS-specific certifications.

Benefits

Eligible team members may receive:

Medical, Dental, and Vision Insurance
401(k)
Paid Time Off
Employee Assistance Program (EAP)
Dining Discounts Across THE ONE Group Brands
Professional Development Opportunities
Career Growth and Advancement Programs

About THE ONE Group

THE ONE Group Hospitality, Inc. is a global hospitality company and the parent organization of STK Steakhouse, Kona Grill, Benihana, and RA Sushi. Our mission is to deliver exceptional dining experiences through innovation, hospitality, and operational excellence while developing our team members to reach their full potential.

THE ONE Group is an Equal Opportunity Employer and values diversity in the workplace.

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