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LMS and Training Coordinator
Summary:
The LMS and Training Coordinator plays a vital role in supporting Southeastern Integrated Care’s mission to provide exceptional, person-centered care for individuals and families that we serve. This position coordinates all aspects of staff training and training compliance while managing the organization’s Learning Management System (LMS).
The coordinator ensures that every team member receives timely, accessible, and compliant learning opportunities. This role combines administrative excellence, data integrity, and customer service to strengthen workforce development and support ongoing quality improvement across the agency.
Essential Duties and Responsibilities:
Training Coordination
- Coordinate and schedule new hire orientation, mandatory training, and continuing education for staff across all programs and locations.
- Communicate training opportunities, requirements, and deadlines to employees and supervisors.
- Support facilitators and department leaders by preparing training materials, managing registrations, and tracking attendance.
- Maintain accurate records of employee training completion to meet CARF, DHHS, MCO and internal compliance standards.
- Collaborate with HR and QM/Compliance teams to ensure training programs align with regulatory requirements.
- Monitor and report on training completion rates, compliance metrics, and upcoming training needs.
- Gather and evaluate post-training feedback to support quality improvement of learning programs.
Learning Management System (LMS) Administration
- Serve as the primary administrator for Relias, managing user accounts, assignments, content, and technical support. Work independently and collaboratively with internal teams to complete creative requests in a timely and accurate manner.
- Upload and maintain online training modules, ensuring course materials are current, accessible, and relevant.
- Create and distribute reports to managers and leadership on training status, compliance progress, and overdue items
- Troubleshoot user issues, coordinate with LMS platform support as needed and communicate resolutions promptly.
- Maintain system integrity through regular data audits, user maintenance, and permission management.
- Partner with IT and HRIS teams to ensure employee data syncs correctly between systems.
Program and Process Support
- Assist in the design and implementation of new learning initiatives, including leadership development, onboarding improvements, and program-specific training.
- Contribute to the continuous improvement of training processes and documentation.
- Support agency-wide initiatives such as staff recognition, engagement, and communication around learning opportunities.
- Stay current with LMS best practices and e-learning trends to recommend enhancements to the training experience.
Supervisory Responsibilities:
None
Qualifications:
Education/Experience
- Associate’s or Bachelor’s degree in Human Resources, Education, Organizational Development, or related field preferred
- Minimum of 2 years’ experience in training coordination, HR support, or learning administration.
- Experience managing an LMS platform.
- Experience in healthcare, behavioral health, or non-profit environments strongly preferred.
Required Skills/Abilities
- Strong organizational, analytical, and time management skills.
- Proven ability to collaborate effectively within a team environment.
- Proficiency in Microsoft Office 365, Teams, and virtual learning tools.
- Excellent written and verbal communication with an emphasis on customer service and professionalism.
- Ability to manage sensitive information confidentially and in compliance with HIPAA/ 42 CFR Part 2 standards.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Certificates, Licenses, Registrations
None
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed in an office environment, with a moderate noise level.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required.
- Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
- Must be able to lift up to 15 pounds at all times.
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