Loan Program Manager

Description:

THE FOUNDATION

The Miami Foundation is building the home base for generosity and community impact in Greater Miami. Since 1967, The Foundation has invested over $900M to strengthen our community in partnership with more than 1,000 partners and over 60,000 donors. By accelerating leadership, generosity, and a sense of belonging across Miami, we inspire people to become changemakers, and we create ways for donors, nonprofits, leaders, and locals to work together on solutions for our community. At The Miami Foundation, everyone has a role they can play in creating a thriving Greater Miami.

POSITION DESCRIPTION

The Loan Program Manager will oversee the day-to-day execution, performance, and evolution of multiple community lending and investment programs at The Miami Foundation. This role focuses on portfolio management, partner coordination, and pipeline development, ensuring capital is deployed effectively and recycled to drive long-term, place-based impact.

This position sits at the intersection of program operations, capital deployment, and community engagement, supporting our broader mission to deliver catalytic capital towards commercial ownership and nonprofit sustainability.

Department: Finance

FLSA Status: Exempt

Pay Range: $72,000-90,000, commensurate with experience and qualifications

Reports to: Senior Director of Economic Resilience

DUTIES AND RESPONSIBILITIES

1. Portfolio Management & Loan Operations - Own ongoing management of three (3) active loan portfolios: fully-forgivable Collective Real Estate Ownership (CREO) fund, the Nonprofit Bridge Loan program, and intermediary-operated Miami Open for Business Asset Building Loan for Entrepreneurs (ABLE).

• Coordinate with Finance to ensure accurate servicing, repayments, and issuance of tax documentation (e.g., 1099-Cs).
• Reconcile loan fund balances and oversee payment tracking across programs.
• Develop and implement borrower support tools, including hardship and forgiveness protocols.
• Serve as primary point of contact for borrowers post-closing, ensuring strong relationships and accountability .
• Correspond with borrowers for loan compliance and reporting, including annual forgiveness eligibility reviews, remitting audits and financial statements

2. Program Execution & Partner Management - Lead implementation of key programmatic components through external partners and internal coordination.

• Negotiate and manage external vendors delivering lending, technical assistance (TA), and financial coaching services (e.g., the CDFI servicing the ABLE fund, Partners for Self Employment, and other Technical Assistance (TA) )providers to be contracted).
• Design and operationalize program enhancements, including borrower workflows, application processes, requests for financial documentation, and servicing systems.
• Support cross-functional coordination with internal teams (Finance, Legal, Community Investments) to ensure smooth program delivery.

3. Pipeline Development & Ecosystem Engagement - Drive deal flow and ecosystem alignment, particularly for nonprofit bridge loan and commercial ownership programs.

• Conduct intake and introductory calls with prospective borrowers; guide applicants through early-stage diligence and application processes (e.g., Submittable).
• Build and maintain relationships with corridor partners in priority geographies (e.g., Allapattah, Overtown, West Grove) to source pipeline.
• Co-develop technical assistance offerings to support first-time commercial buyers and nonprofit borrowers.
• Collaborate with internal and external partners on structuring deals (without leading underwriting), ensuring alignment with Community Capital of South Florida products and strategy.

Requirements:

Experience, Abilities & Skills

Experience

• 5–8+ years of experience in community development finance, nonprofit lending, real estate, or impact investing.
• Experience managing loan portfolios, financial products, or grant/loan hybrid programs.
• Familiarity with nonprofit finance, government reimbursement funding, or community development ecosystems.

Abilities

• Model equity in team leadership; ensures decision-making processes are inclusive; creates space for all voices; addresses inequities proactively.
• Translate strategy into execution—operationalizing new programs, processes, and partnerships.
• Manage multiple projects and processes concurrently with independence.
• Take responsibility for the success of the initiative at large, and to partner deliberately across departments.
• Flag updates, challenges, and opportunities for the team; draw in leadership support when needed.
• Goal set for initiatives, conduct effective meetings, and comfortably give feedback and coach others to success.

Skills

• Strong project and program management skills, including high degree of organization, detail orientation, and ability to manage multiple vendors and stakeholders simultaneously.
• Strong relationship building and partner coordination skills, including comfort level engaging directly with borrowers and community partners, proficient in written and oral communication and trust-building with local entities.
• Knowledge of loan servicing, amortization schedules, and covenants.
• Financial modeling and basic Excel-based analysis.
• Technical assistance coordination (pre-loan and post-loan support).

This list of essential functions is not intended to be exhaustive. The Miami Foundation reserves the right to revise this job description as needed to comply with actual job requirements.

APPLICANTS

We offer a comprehensive and generous benefits package which includes medical, dental, and vision insurance, a 403(b)-retirement plan, flex spending and dependent care accounts, professional development stipend, paid time off, cell phone stipend, gym reimbursement and the opportunity to establish a Staff Donor-Advised Fund (DAF), with a modest match from the Foundation.

Please reach out talent@miamifoundation.org if you need any accommodation in applying.

The Miami Foundation’s Anti-Discrimination Policy - The Miami Foundation does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include hiring and firing staff, selecting volunteers, selecting vendors, and providing services. The Miami Foundation practices and champions inclusiveness. We honor the diverse strengths, needs, voices, and backgrounds of all members of our community. Candidates from traditionally marginalized communities are especially encouraged to apply.