Lobby Ambassador

Assistant Manager, Recruitment Talent Acquisition Specialist Luxury Hospitality People & Culture Enthusiast

• Consistently offer professional, friendly and engaging service.
• Greet all guest as they enter and exit the hotel while ensuring service standards are followed.
• Serve welcome drinks to guests upon their arrival as per the service standards.
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required.
• Assist guests regarding hotel facilities and promotions in an informative and helpful way.
• Use a positive and clear speaking voice, address the guest by name if you know it.
• Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel's layout, activities taking place and local attractions.
• Follow "lost and found" policy.
• To follow department policies, procedures and service standards.
• Engage with guest to encourage positive feedback on social media.
• Drive and champion ALL loyalty program.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes, VIP reports, daily business reports.
• To support the Concierge or Royal Service agent as required.
• Be familiar with hotel services and promotions and promote them.
• Take and deliver accurate and timely guest messages. Respond to queries positively.
• Other duties as assigned.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Hospitality