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Lobby/Corner Bartender
Take orders, prepare, and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy.
- Always maintain positive guest relations.
- Be familiar with all hotel services/features to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
- Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep bank secure.
- Obtain outlet keys from Security.
- Complete opening side duties:
- Check quality and amount of all Bar Beverage stock and supplies by using checklist.
- Complete opening inventory sheet.
- Requisition all necessary supplies.
- Transport supplies from storeroom to bar.
- Stock ice in Bar.
- Set up bottles on display shelves and speed rail.
- Prepare garnishes.
- Stock glassware and paper supplies.
- Set up tables with menus, ashtrays (smoking bar only) and table lamps (smoking bar only).
- Prepare mixes.
- Check condition and cleanliness of blender, shaker and other tools.
- Check the temperature of refrigeration units and glass wash machine.
- Prepare bowls of Bar snacks, place on Bar and tables at opening.
- Stock rolled silverware.
- Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.
- Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
- Input orders into system and ensure transmission of food orders is verified by Kitchen.
- Legibly document orders when system is down and distribute food orders to Kitchen.
- Ensure that all drink orders from servers are accurately rung into the POS system before giving drinks to them.
- Prepare all drink orders for guests according to outlet recipes.
- Provide club service for designated beverages.
- Serve drinks to guests.
- Retrieve food orders from Kitchen and serve to guests.
- Open and serve wine/champagne bottles.
- Prepare and serve cappuccino and espresso.
- Answer phones according to Peabody Service Excellence® practices.
- Monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas and outlet itself.
- Replace ashtrays with 2 butts with clean ashtray by using capping method (for outdoor functions only).
- Remove soiled wares from bar top and tables to dishwashing area.
- Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures.
- Extend courteous salutations when guests leave the outlet and invite them to return.
- Close all guest checks in the POS system immediately upon payment.
- Clean and reset bar top and tables immediately after guests depart.
- Clean glassware in glass machine/three compartment sink or dishwasher.
- Direct and assist Food and Cocktail Servers in their job functions to ensure smooth and efficient service to guests.
- Clearly communicate last call at designated closing time to guests and Cocktail Servers.
- Collect and report your tips at the end of the assigned shift.
- Legibly complete bottle transfer slips and distribute accurately.
- Legibly document designated items on the spill sheet.
- Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Complete closing side duties:
- Properly store all reusable goods.
- Empty and drain ice bin.
- Scrub sink.
- Remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables.
- Remove liquor and bottles from speed rail and liquor display.
- Secure all liquors, beers, wines, coolers, cabinets, and storage areas.
- Wipe down all bottles and surfaces.
- Clean all Beverage equipment and tools.
- Count all empty bottles by type and legibly document such on the requisition form; attach transfer slips/spill report and place in Manager's office.
- Legibly document pertinent information in outlet logbook.
- Complete all closing reports in the POS system.
- Count bank at end of shift; complete cashier reports and drop receipts; secure bank.
- Return outlet keys at end of shift to Security.
- Follow maintenance program and cleaning schedule.
- Minimum of 18 years of age to serve alcoholic beverages.
- 6 months experience as a bartender or bar back or Bartender school.
- Food handling certificate.
- Fluency in English, both verbal and written.
- Provide legible communication.
- Compute basic arithmetic.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests’ service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guests and associate information and pertinent hotel data.
- satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards.
- exemplify Peabody Service Excellence®.
- Knowledge of various drinks recipes and beverage service standards.
- Ability to input and access information in the property management system/computers/point of sales system.
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