Local Dispatcher & Administrator – Household Goods Moving

Location: Elk Grove Village, IL
Job Type: Full-time
Schedule: Day shift and occasional weekends (when needed)

Job Description

We are seeking a reliable and highly organized Local Dispatcher & Administrator to support daily household goods moving operations. This role coordinates crews, trucks, and schedules while handling essential operational administrative and daily dispatch functions. The ideal candidate thrives in a fast-paced environment and communicates effectively with drivers, crews, customers, and management.

Key Responsibilities

• Dispatch and schedule local moving crews, drivers, and equipment in a fast paced environment
• Coordinate daily move assignments and ensure proper crew coverage
• Communicate schedules, instructions, agent move requests
• Monitor move progress and resolve operational issues as they arise
• Serve as a point of contact for agent specific operations coordinating.
• Process and record move documentation (work orders, BOLs, inventories, time sheets)
• Enter, maintain, and update accurate data in dispatch systems
• Assist with logging daily driver paperwork
• Support compliance with DOT, FMCSA, and company safety policies
• Work closely with operations, sales, and customer service teams

Qualifications

Required:

• High school diploma or equivalent
• 2+ years of dispatch, scheduling, or administrative experience
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Strong critical thinking and prioritizing skills
• Must be authorized to work in the US

Preferred:

• Experience in household goods moving or logistics industries
• Knowledge of DOT/FMCSA regulations
• Familiarity with dispatch, transportation, or billing software

Physical & Work Environment

• Office-based role with frequent phone and computer use
• Daily interaction with drivers, crews, and warehouse staff

Equal Opportunity Employer

Nelson Westerberg is committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives strengthens our team and better serves our clients. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Clerical/Administrative: 1 year (Preferred)
• Household Moving Industry or Logistics : 1 year (Preferred)

Work Location: In person