Local Number Portability (LNP) Specialist

About the Company

Lightspeed Voice/Lightspeed Solutions, a leading provider of AI-powered communication, cybersecurity, and outsourced IT solutions, delivering scalable, flexible, and reliable services to businesses nationwide. Lightspeed Voice is an award-winning hosted VoIP provider delivering enterprise-grade communication solutions.

Based in Venice, Florida, Lightspeed Voice is powered by a team of skilled professionals committed to delivering scalable, cost-effective communication tools that foster efficiency and growth. Recognized with numerous awards, including the Inc. 5000 “Fastest-Growing Companies in America,” Lightspeed Voice exemplifies excellence in service and innovation.

About The Role

We are seeking a detail-oriented, highly motivated, and reliable Local Number Portability (LNP) Specialist to join our growing team. With a focus on innovation and customer success, we help organizations streamline their communications and drive business growth. The Local Number Portability (LNP) Specialist will manage the critical day-to-day operational components for the delivery of telephone services. This includes but is not limited to: Local Number Portability (LNP), Directory Assistance/Directory Listings (DA/DL), and Shipping. The ideal candidate will be a proven leader with a heavy achievement orientation, a high personal level of excellence, and the ability to assess situations quickly/understand business requirements and use technology to assist in the end-to-end telephony process.

Key Responsibilities

• Proven track record in a customer-facing technical support position
• General knowledge of internet service providers
• Prepare Local Service Requests (LSR) utilizing carrier applications and carrier interfaces.
• Submit, track and document LSR orders to Local Exchange Carriers (LECs / ILECs), using various internal and external systems.
• Monitor submitted LSR orders to ensure Firm Order Confirmation (FOC) is received within regulated timeframes, and resolve order rejects within a timely manner (escalating as needed)
• Proactively manage internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals.
• Utilize trouble-shooting techniques to escalate and resolve order jeopardies with ILECs/CLECs
• Coordinate all tasks and timelines with the Operations team to ensure timely and successful implementations.
• Ship phones to customers in accordance with the specified order.
• Learn how to use ERP system to track customer status.
• Manage RMA’s in a timely and efficient manner.

Required Qualifications

• High School Diploma required. BA or BS preferred.
• 1+ years of LNP, Networking, VoIP telephony, Trouble Shooting, Customer Service, or Call Center experience.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with clients.
• A persistent, resilient, and goal-oriented mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with basic router configurations and other network devices like switches, IP telephones, basic networking issues and tools, LANs, WANs, and internet connectivity issues, like ping, traceroute, etc.
• Excellent communication skills (in-person, written, and phone).
• Professional and friendly customer service demeanor.
• Proficiency in Microsoft Excel, Outlook, and Word; comfort with paperless workflows.
• Team-oriented attitude with a willingness to learn.

Preferred Qualifications

• Extensive LNP Experience.
• Familiarity with the UCaaS, MSP, and VoIP support cycles.
• ERP System Experience
• Experience with VoIP telephony.
• Experience with basic router configurations and other network devices like switches, IP telephones, basic networking issues and tools, LANs, WANs, and internet connectivity issues, like ping, traceroute, etc.

Work Environment & Physical Requirements

• Represent the company professionally in all internal and external interactions.
• Contribute ideas and participate in initiatives supporting company goals.
• Perform office-based work requiring extended periods of computer use.
• Ability to lift up to 50 lbs. occasionally .
• Ability to sit for long periods of time and utilize a computer for extended periods of time.

Benefits

• 401(k) with company matching.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Flexible schedule or Hybrid options.
• Paid vacation time and holiday pay.
• Paid Training
• Employee assistance program.
• Opportunities for advancement.

* Candidates MUST be willing and able to complete a background check

Job Type: Full-time

Pay: From $21.00 per hour

Location:

• Nokomis, FL 34275 (Preferred)

Work Location: Hybrid remote in Nokomis, FL 34275