Local Office Concierge

Summary:

The Local Office Concierge (LOC) is a proactive individual who is the initial go-to for agent support. They are our first point of contact for anyone that walks in our office. Based on the agent’s request, the LOC can either assist the agents personally or find the proper staff member who can assist them with the request. Cross-trained on all pl@tform tools & office procedures. Heavy emphasis on maintaining strong office culture and creating a positive, warm and welcoming work environment for agents and visitors.

Duties:

• Build and maintain personal relationships with our agents.
• Deep understanding of the brokerage’s processes and procedures regarding: MLS listing input, sign install/removal, ordering sign panels, booking conference rooms, @agent app, @social app
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Also responsible for getting visitors something to drink
• Phone reception – answer all incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department, checks VMs
• Answers questions about our organization and provides callers with address, directions, and other information as necessary
• Update and maintain MLS for agent listings (updates status for agents)
• Property listing entry for all properties in all MLSs (inputs listing, uploads photos & video, uploads disclosures)
• Constantly communicating with agents, keeping them posted on status of projects working on together
• Keeps ‘agent workstations’ stocked with complimentary marketing collateral
• Create and maintain conference room schedules
• Receives, sorts, and routes mail, coordinate inter-office deliveries
• Maintains printer machines, assists users, lets IT know when assistance is needed (coordinates)
• Performs other clerical duties as needed, maintaining files, photocopying, scanning and collating – binding of CMA booklets with CMA covers
• Monitors office and kitchen supplies, lets Local Office Manager know when supplies are running low and need to be ordered (before running out)
• Performs daily cleaning duties throughout office, including kitchen and bathrooms, restocking supplies throughout office and taking weekly inventory – emptying trash cans at end of day. Breaking down any boxes and removing trash at the end of the day
• Keeping all areas of the office tidy and ready to work
• Manage & maintain additional email inbox (specific to office location & responsibilities)
• Proficient understanding on all tools within pl@tform (watch & master all courses within @academy) so that they can assist with any questions agents bring to them this includes but not limited to: CRM, DMS, eCampaign, Digital Listing Presentation, Digital Buyer Presentation, @home reports, Digital CMA, @opens, @turn reports, Adwerx, CAP program, Cre@tive Studio, Brand Boutique, Agent Endorsement Letter
• Deep understanding of the brokerage’s marketing listing/buying physical & digital materials
• Deep understanding of our “Now What” documents so they can guide agents through incorporating @tools into their business practices

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person