Logility Production Support Analyst

Role : Logility Production Support Analyst

Req ID : 81110

Location : Remote

Salary: $130k-150k

Experience : 12 to 15 years

Skills: .NET , Logility

Job Description:

· Monitor the Logility system to ensure high availability, performance, and timely resolution of any production issues, including data discrepancies, system errors, or slowdowns.

· Diagnose and troubleshoot production issues in Logility (e.g., forecasting errors, data loading failures, integration problems) to quickly restore normal operations.

· Provide first-line support to business users for Logility-related issues, assisting with troubleshooting, resolving user queries, and providing guidance on system functionality.

· Ensure data accuracy and consistency within the Logility system by validating inputs and outputs, monitoring data integrations, and addressing discrepancies promptly.

· Assist with system configurations, updates, and customizations in Logility, ensuring alignment with business requirements and minimizing disruption to daily operations.

· Perform root cause analysis on recurring system issues, identifying underlying problems, and implementing corrective actions to prevent future incidents.

· Work closely with internal teams, such as IT and development teams, to resolve complex issues, implement patches, or upgrade Logility versions.

· Track and document all production incidents, including the impact, resolution steps, and any follow-up actions required, maintaining a log for future reference.

· Track system performance metrics and make recommendations for optimization based on usage patterns, ensuring Logility operates at optimal capacity during peak times.

· Participate in change management processes to implement system updates or patches, and continuously identify opportunities for process improvements, enhancing the overall stability and efficiency of the Logility environment.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.

· At least 10years of experience in production support or IT support roles, preferably with experience in Logility, ERP systems, or supply chain management software.

· Strong knowledge of SQL for querying and data validation, with the ability to troubleshoot issues at the data layer (e.g., using SQL queries).

· Familiarity with Logility software modules such as Demand Planning, Supply Planning, and Inventory Management is highly desirable.

· Analytical & Troubleshooting Skills:

· Ability to analyze system performance, identify issues quickly, and provide actionable solutions, leveraging strong problem-solving and debugging skills.

· Experience with system integration (e.g., API, ETL processes) and ensuring smooth data flow between Logility and other enterprise systems such as ERP, WMS, and TMS.

· Strong verbal and written communication skills, capable of explaining technical issues to non-technical business stakeholders and documenting incident resolutions effectively.

· High attention to detail to ensure data accuracy, system stability, and minimal disruption to production operations.

· Ability to work effectively with cross-functional teams (e.g., business, technical, and operational) to ensure timely issue resolution and continuous improvement of Logility processes.

Job Type: Full-time

Pay: $130.00 - $150.00 per year

Experience:

• Logility Production Support Analyst: 10 years (Preferred)
• logility: 10 years (Preferred)
• net: 10 years (Preferred)
• ERP systems: 10 years (Preferred)
• SQL: 10 years (Preferred)
• API: 10 years (Preferred)
• ETL: 10 years (Preferred)
• WMS: 10 years (Preferred)
• TMS: 10 years (Preferred)

Work Location: Remote