Logistics Account Manager

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
As an Account Manager you will develop relationships with customers, manage appointment times and act as liaise between our internal team and your primary accounts, handling all day to day operational needs. You will be actively involved in managing your loads from origin to destination, providing timely updates to your clients and keeping everyone aligned on expectations. Communicating with internal and external stake holders will allow you to understand and anticipate your customer’s needs exceeding their service expectations. Your commitment to providing superior customer service will be the key to growing your portfolio! We’re looking for the very best to join our talented team.

Hours of Work: Monday to Friday, 9:00am-5:00pm
Work Arrangement: Hybrid (3 days in office)
Position Type: Non-Union
Employment Status: Permanent
Compensation: $50,000-$55,000, plus commissions or incentives
Work Location & Environment: 311 W Superior Suite 110, Chicago, IL

Key Accountabilities:
In this role, you will:

• Customer Service and tenacity are key to your success
• Build strong relations within the sales team and with other internal clients
• Maintain positivity in the face of adversity, pushing through roadblocks with determination and integrity
• Work with key team members on building and executing operational strategies
• Book pick-up and delivery appointments and input the load details into our Transport Management Software
• Retrieving timely location and status updates from partner carriers
• Communicating location and status updates to your portfolio of customers
• Identify areas for opportunity and to maximize efficiencies
• Always remain focused on providing best-in-class service as a means to better service and growth potential
• Continually look for opportunities to learn, always challenging the status quo
• Follow all company policies, ethics and company procedures

Qualifications
We’re looking for someone who brings:

Education & Experience:

• Post-secondary education is highly desirable in Transportation/Logistics or a college degree in a related field
• Minimum of 1 to 3 years’ experience in a Logistics Account Manager role
  

Skills & Attributes:

• You have an unbelievable work ethic – better than anyone you know – with the drive and resiliency to win. Your unwavering resolve allows you to thrive in a fast-paced, high-energy and time-sensitive environment. Most importantly you will always Go the Distance to make it happen for our customers.
• A desire to win
• Unwavering resolve that allows you to thrive in a fast-paced, high-energy and time-sensitive environment
• Strong communicator, positive attitude with great people skills
• Great organizational skills and attention to detail
• Knowledge of Microsoft Office (ability to leverage Excel, Word, Outlook etc)
• Experience with using transportation management systems
• Industry Expertise (Transportation industry knowledge such as rates, domestic and international market, including key terminology and general knowledge of primary customer industries)
• Geographical Expertise (Continental US and Canada)
• Understanding of mileage as it relates to the passage of time, including transit time difference based on mode

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

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