Logistics Associate

Job Overview

We are seeking an experienced Senior Logistics Associate & Logistics Associate to lead daily logistics operations and drive performance improvements across the delivery network. The ideal candidate will have strong leadership skills and the ability to manage both riders and operational performance metrics.

Key Responsibilities

• Lead and supervise daily delivery operation
• Monitor KPIs including productivity, cancellations, delays, and rider performance
• Coach and counsel low-performing riders to improve efficiency
• Oversee fleet management and ensure operational readiness
• Ensure compliance with company SOPs and safety standards
• Handle cash reconciliation and reporting accuracy
• Resolve escalated customer complaints and operational issues
• Identify process improvement opportunities and implement solutions

Requirements

• 1+ years of experience in Logistics, E-commerce, or Operations
• Prior experience managing teams or field staff
• Strong knowledge of Excel / Google Sheets (reporting & tracking)
• Strong analytical and leadership skills
• Ability to handle high-pressure operational environments

Job Type: Full-time