Logistics Co-ordinator B2C

Job Description:

Operational Management

• Oversee daily inbound and outbound shipment processes (receiving, scanning, sorting, loading, dispatch, returns).
• Ensure 100% shipment accountability and accuracy of stock at the hub.
• Monitor route planning and vehicle utilisation for delivery & pickup operations.
• Coordinate reverse logistics, including RTO, NDR, and returns handling.
• Manage overall hub hygiene, security and operational compliance.

Team & Performance Management

• Supervise Delivery Executives / Riders and Hub Support Staff.
• Assign daily routes/manifest and track delivery productivity.
• Ensure adherence to company SOP, delivery timelines, and safety standards.
• Conduct daily team briefing and performance review.
• Provide guidance, training and disciplinary support where necessary.

Reporting & Documentation

• Verify all shipment scans in the system (In-scan, Out-scan, NDR, RTO, delivery updates).
• Maintain daily MIS reports – delivery %, NDR %, attempts sheet, RTO, pendency, cash handovers, fuel usage, etc.
• Ensure COD/collection reconciliation and timely banking handover.

Customer & Stakeholder Coordination

• Coordinate with Customer Support / Regional Operations for escalations.
• Resolve customer complaints related to delivery or pickup.
• Ensure quick actions for high-value and high-priority shipments.

Compliance & Safety

• Enforce security protocols to prevent shipment loss or damage.
• Ensure timely recovery & reporting for loss/damage cases as per policy.
• Adherence to HR, audit, and safety guidelines.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person