Logistics Coordinator I

Description About HopDrive

HopDrive is a Richmond-based funded startup revolutionizing the auto industry through our innovative rideshare platform for vehicle transportation. We provide on-demand, tech-enabled driveaway services that give our partners a competitive edge in the convenience economy. Currently experiencing rapid growth with successful operations in multiple markets including Kansas City, MO, we're building America's first nationwide vehicle delivery platform.

Position Overview

Due to explosive growth in our Kansas City rail operations, we're seeking an experienced Logistics Coordinator I to join our Kansas City team. This is a critical position that requires someone who can thrive in a fast-paced startup environment while maintaining the highest standards of operational excellence.

Key Responsibilities

Leadership & Team Management

• Direct supervision of shuttle drivers, Logistics Coordinators II, and driver network

• Lead daily huddles and safety briefings with all operational personnel • Manage driver schedules and assignments across multiple shifts

• Conduct performance reviews and disciplinary actions as needed

• Build and maintain strong relationships with drivers to ensure retention

Driver Management & Coaching

• Provide ongoing coaching and mentorship to drivers to ensure compliance with safety protocols and operational standards

• Conduct regular check-ins with drivers to address performance issues and provide support

• Lead driver training sessions on safety requirements, customer service expectations, and operational procedures

• Monitor driver performance metrics and implement improvement plans as needed

• Facilitate driver onboarding and orientation processes

• Focus on driver retention strategies to maintain stable workforce

Accountability & Compliance

• Ensure compliance with safety vest requirements

• Enforce hands-free cellphone usage only while driving

• Monitor and prevent speeding on-site - violations result in immediate removal • Ensure accuracy in designated parking areas

• Verify compliance with customer-specific safety policies and yard rules at various operational locations

• Conduct regular audits of driver documentation and trip reports

• Address and resolve compliance violations through immediate corrective action • Implement photo verification processes for key placement and safety compliance

Driver Scheduling & Resource Management

• Create and maintain driver schedules based on operational demands • Ensure adequate driver coverage during peak operating hours

• Coordinate driver assignments for specialized moves or customer requirements • Manage driver availability and time-off requests

• Support driver recruitment and retention initiatives

• Manage independent contractor relationships to ensure network stability

Administrative Operations

• Manage and track Bill of Ladings and delivery documentation

• Maintain accurate records of daily operations and driver activities

• Prepare and distribute daily operational reports

• Coordinate with dispatch team on move requests and scheduling

• Handle customer inquiries and resolve operational issues promptly • Ensure all documentation meets customer and regulatory requirements

Logistics Planning & Coordination

• Coordinate transportation tasks to ensure prompt and efficient vehicle delivery • Optimize driver routes and schedules to maximize productivity

• Dispatch team to balance driver workload and availability

• Monitor real-time operations to identify and resolve potential bottlenecks • Support operations team with multi-location operations and new client implementations

• Collaborate with tech team to develop internal tools and prepare for automated dispatching and planning systems

Required Qualifications

Essential Requirements

• Must be 21 years of age or older with valid driver's license + 5 years of driving experience

• 3+ years of supervisory experience managing teams of 10+ people

• Previous experience in logistics, transportation, or automotive industry strongly preferred

• Proven track record of managing both employees and driver relationships • Experience with high-volume operations and performance metrics • Reliable transportation and ability to travel to various operational locations • Continuous history of safe driving with clean driving record

• High school diploma or equivalent; college degree preferred

Core Competencies

• People Management: Proven ability to lead, motivate, and hold accountable diverse teams, including employees and drivers

• Process Excellence: Experience implementing and maintaining operational procedures with zero tolerance for non-compliance

• Problem-Solving Under Pressure: Ability to quickly identify issues and implement effective solutions in high-volume environments

• Self-Starter Mentality: Ability to work independently with minimal supervision and take initiative on process improvements

• Logistics Passion: Genuine enthusiasm for logistics and transportation optimization

• Communication Excellence: Strong written and verbal communication skills for interacting with drivers, customers, and management

• Customer Service Focus: Professional demeanor and commitment to customer satisfaction

• Team Collaboration: Ability to work seamlessly with cross-functional teams and report to Director of Operations

Technical Requirements

• High proficiency with computer systems and software applications • Experience with logistics management systems or transportation software preferred

• Ability to operate mobile devices and applications for real-time coordination • Proficiency in Microsoft Office Suite or Google Workspace

Physical Requirements

• Ability to lift 60 pounds or less

• Ability to walk job sites throughout the day

• Ability to be stationary for extended periods when needed

• Ability to work in various weather conditions and industrial environments

Working Conditions

• Schedule: Monday to Friday with every other weekend

• Location: Kansas City, MO (Jackson County)

• Environment: Hybrid — WFH and Out in the Field-based operations with regular visits to rail yards and delivery locations

• Travel: Local travel to various operational sites and customer locations

What We Offer

• Competitive Salary: Starting from $50,000 annually

• Benefits Package: Health insurance and paid time off

• Growth Opportunities: Clear advancement path with our expanding operations • Startup Culture: Join a dynamic, innovative team that values hard work and collaboration

• Professional Development: Opportunities for training and skill enhancement • Meaningful Impact: Play a key role in revolutionizing the vehicle transportation industry

Our Values in Action

We seek candidates who embody our core values:

• Ethical Excellence: Make decisions with integrity and a strong moral compass

• Passionate Purpose: Genuine enthusiasm for our mission and daily work

• Innovative Spirit: Creative thinking and practical focus on meaningful outcomes

• Collaborative Partnership: Build lasting relationships with team members and stakeholders

• Unwavering Transparency: Open, honest communication at all levels

• Get It Done Mentality: Prioritize execution and find solutions rather than excuses

• Growth Through Learning: Embrace opportunities to learn and adapt Application Requirements

Interested candidates should be prepared to discuss:

• Specific examples of managing teams of drivers

• Experience with high-volume operations and maintaining quality standards

• Approach to enforcing safety policies and compliance requirements

• Strategies for managing multiple priorities in fast-paced, growth environments

• Experience with automotive, rail, or transportation logistics (preferred)

We are actively interviewing qualified candidates and encourage interested applicants to apply promptly.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road