LOGISTICS, CUSTOMER RELATION AGENT

Position Description:

The Customer Relations Agent is a proactive, customer-focused role responsible for managing the end-to-end cargo documentation process and ensuring a positive experience for all shippers. This position acts as both a logistics coordinator and a technical support agent, helping customers navigate online systems to track and pay for their shipments.

Position Responsibilities:

• Documentation Management: Pull cargo manifests and bills of lading from the internal system for printing and processing.
• Customs Coordination: Fill out and process one-page cargo transfer forms for customs, ensuring bill of lading numbers, dates, descriptions, and container numbers are accurately updated.
• Account Management: Proactively set up new customer accounts in Carib Trans (online tracking/payment) and QuickBooks (for clearing services).
• Customer Outreach: Contact new and existing customers to offer cargo clearing services and follow up with those who have not picked up their cargo on time.
• Technical Support: Assist customers who have difficulty uploading invoices or navigating the online portal.
• Reporting: Monitor temperature gauges and email readings to management as required.

Qualifications:

• A valid Driver's License
• Candidate must be able to read and write the English language (Bilingual is a plus)
• Strong Excel and MS Office suite Skills
• Previous customs import experience a benefit but not required with the right business demeanor
• The ability to prioritize the role requires a "proactive and reactive" individual who can manage a high volume of tasks efficiently.
• Work Location: 3219 Contant St. Thomas, Virgin Islands

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Experience:

• LOGISTICS: 1 year (Required)

Work Location: In person