Logistics Customer Service Represetative

Essential Duties and Responsibilities:

• Serve as a liaison between national account customers and internal departments including sales, logistics, and customer service.

• Manage order entry, tracking, and fulfillment processes to ensure timely and accurate delivery.

• Maintain up-to-date records of pricing, product specifications, promotions, and customer information.

• Coordinate with supply chain and operations teams to monitor inventory levels and address potential issues.

• Assist in the preparation of reports, sales data analysis, and performance metrics for key accounts.

• Resolve customer inquiries and issues promptly, ensuring a high level of satisfaction.

• Support national account managers with administrative tasks, meeting preparations, and project coordination.

Qualifications and Educational Requirements:

• Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.

• 2+ years of experience in sales support, customer service, or account coordination.

• Strong communication and interpersonal skills with a customer-focused mindset.

• Proficiency in Microsoft Office Suite, especially Excel; experience with ERP systems is a plus.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

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