LOGISTICS CUSTOMER SERVICE SPECIALIST

For our branch in Dubai, UAE we are hiring a
Logistics Customer Services Specialist

Ferrari Logistics Middle East FZE is seeking a Logistics Customer Service Specialist to oversee seamless operational workflows across Ferrari Network Offices and partner agents. The role involves coordinating logistics operations, supporting regional projects, and ensuring top-tier service delivery for both internal and external stakeholders. The ideal candidate will bring a balance of analytical skills, operational expertise, and strong stakeholder management.

Key Responsibilities

• Act as the main liaison between Ferrari Network Offices, agents and stakeholders to ensure effective communication
• Manage and follow up on rates, billing, and invoicing with agents to ensure accuracy and timeliness
• Support planning, coordination, and execution of regional brand events, luxury shows, and special projects
• Provide operational reporting, performance analysis, and recommendations for process improvements
• Ensure consistent service quality and client satisfaction across logistics operations
• Conduct data analysis and provide actionable insights to optimize workflows and enhance efficiency
• Collaborate with internal teams and external partners to resolve operational challenges promptly.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field
• 3–5 years of professional experience in logistics, operations, or supply chain management
• Language: English (must) plus French (preferred) or Italian (preferred)
• Strong analytical, problem-solving, and reporting skills
• Proven ability to manage diverse stakeholders and maintain excellent client relations
• Excellent communication skills in English (Arabic is an advantage)
• Flexibility to travel within the region as required.

If you’re ready to take on this exciting challenge, apply now or share with your network!

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide. Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers’ needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.

Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.