Logistics & Delivery Coordinator

POSITION SUMMARY

The Logistics & Delivery Coordinator is a hands-on operational role within ESI’s Warranty & Logistics team, responsible for keeping parts, orders, and equipment moving accurately and on time. Approximately 60% of this role is focused on internal logistics operations — ordering, tracking, and shipping warranty-related parts and equipment — while the remaining 40% involves direct delivery driving to ESI customers across the service area. The right person for this role is organized and detail-oriented in the office, dependable and professional on the road, and takes genuine pride in getting the right thing to the right place at the right time.

CORE RESPONSIBILITIES

Logistics & Parts Operations (approx. 60%)

• Process and submit parts orders for warranty-related repairs and projects, ensuring accuracy and timely submission.
• Coordinate inbound and outbound shipments, including receiving, labeling, staging, and shipping parts and equipment.
• Track order status across vendors and carriers, proactively communicating updates to internal stakeholders.
• Maintain an organized inventory of warranty parts and supplies, conducting periodic counts and reconciliations.
• Manage shipping documentation, packing slips, and receiving records with accuracy and completeness.
• Identify and escalate order discrepancies, damaged shipments, or fulfillment issues in a timely manner.
• Coordinate with the Warranty & Logistics Manager and technical teams to prioritize urgent parts needs.

Customer Delivery (approx. 40%)

• Perform scheduled and on-demand deliveries of parts, equipment, and materials to ESI customers throughout the service area.
• Represent ESI professionally during all customer interactions, maintaining a courteous and service-oriented demeanor.
• Verify delivery accuracy prior to departure and obtain appropriate confirmation upon delivery.
• Communicate proactively with dispatch or management regarding schedule changes, delays, or issues encountered in the field.
• Maintain the cleanliness, safety, and readiness of assigned delivery vehicle(s), and report any maintenance needs promptly.
• Adhere to all applicable traffic laws, company safety policies, and delivery protocols at all times.

QUALIFICATIONS

Required

• Valid driver’s license with a clean driving record; driving history subject to review.
• Ability to lift, carry, and maneuver hardware and equipment up to 50 lbs unassisted.
• Strong attention to detail in order processing, documentation, and inventory management.
• Reliable, punctual, and self-directed — comfortable managing a variable daily workload with shifting priorities.
• Professional communication skills and a customer-friendly presence in delivery interactions.

Preferred

• Prior experience in a shipping, receiving, logistics, or parts coordination role.
• Familiarity with shipping platforms or order management systems (e.g., FedEx, UPS, or similar).
• Experience in a technology services, field services, or equipment-focused environment.
• High school diploma or equivalent; additional coursework or certification in logistics or supply chain is a plus.

Pay: $27.88 - $32.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person