Logistics & Dispatch Manager

The Logistics & Dispatch Manager owns end-to-end fulfillment and transportation operations for Southwest Ranches Farmers Market. This role oversees all drivers, vans, routes, orders, and delivery efficiency, ensuring all in-store ick-ups, route pick-ups, SA memberships, and delivery memberships are fulfilled accurately, on time, an rofitably. This position serves as the operational command center for all logistics

Driver & Fleet Oversight:

• Supervise and manage all drivers

Assign drivers to routes and weekly schedules

• Ensure driver professionalism, readiness, and route compliance
• Oversee all company vans including availability, cleanliness, and readiness
• Coordinate vehicle maintenance, fueling, and basic inspections
• Monitor driver performance and route execution
• Act as first point of contact for driver issues during routes

Route Planning, Dispatch & Efficiency:

• Own and manage all delivery and pick-up routes
• North Route: Fridays
• South Route: Saturdays
• South-East Route: Wednesdays
• Naples Route: First Wednesday of every month
• Plan, dispatch, and optimize routes weekly
• Ensure maximum route efficiency by time, cost, and capacity
• Track order volume per route and adjust allocations
• Manage real-time route changes and issue resolution
• Ensure all orders are completed as scheduled

Order, Inventory & Fulfillment Control:

• Oversee all orders placed through the website
• Enforce order cutoff deadline: Tuesday at 12 pm • Verify order accuracy and quantities by route
• Coordinate inventory checks with vendors and internal teams

Done

• Prevent overselling and inventory shortages
• Ensure all boxes are packed, labeled, and sorted correctly by route

CSA & Membership Fulfillment:

• Manage all CSA memberships and delivery memberships
• Ensure recurring orders are fulfilled correctly and consistently
• Track member preferences, substitutions, and special requests
• Coordinate skips, changes, or adjustments when needed

In-Store & Route Pick-Up Operations:

• Coordinate all in-store and route pick-ups
• Prepare detailed pick-up lists by location and route
• Ensure smooth hand-offs at all pick-up points
• Confirm completion of all pick-ups and deliveries

Customer Service & Issue Resolution:

• Act as lead contact for logistics-related customer issues
• Resolve missing items, delays, and order discrepancies
• Communicate professionally with customers when required
• Identify recurring issues and implement corrective actions

Reporting, Accountability & Optimization:

• Track and report route efficiency and order accuracy
• Monitor driver performance and delivery costs
• Identify operational gaps and improvement opportunities
• Support SOP creation and scalable logistics processes
• Collaborate with leadership on growth and optimization strategies

Job Type: Full-time

Pay: $52,000.00 per year

Work Location: In person