Logistics Executive E-Commerce

The E-Commerce Logistics Executive will oversee the end-to-end dispatch process for online orders, ensuring timely and accurate deliveries through third-party logistics (3PL) partners. This role involves coordinating daily order dispatches, managing courier relationships, tracking shipments, resolving delivery issues, and maintaining service quality to enhance customer satisfaction.

Key Responsibilities:

1. Order Dispatch Management

• Coordinate daily order fulfillment and dispatch operations for all online platforms (website, marketplaces, etc.).
• Schedule and hand over shipments to third-party courier partners according to SLAs (Service Level Agreements).
• Ensure proper packaging, labeling, and documentation before dispatch.

2. Coordination with 3PL Partners

• Liaise with multiple courier service providers to allocate shipments based on location, cost, and service quality.
• Monitor pickup and delivery performance; escalate delays or exceptions as needed.
• Negotiate rates, pickup schedules, and service improvements with logistics partners.

3. Tracking and Reporting

• Track all shipments in transit and update order statuses on internal systems and e-commerce portals.
• Generate daily, weekly, and monthly dispatch and delivery reports.
• Analyze logistics KPIs (on-time delivery rate, RTO %, cost per shipment, etc.) to improve performance.

4. Returns & Reverse Logistics

• Manage customer returns (RTO and replacement orders) efficiently through logistics partners.
• Ensure timely updates and accurate inventory reconciliation for returned products.

5. Process Improvement & Compliance

• Continuously optimize dispatch workflows for cost efficiency and faster turnaround.
• Maintain compliance with company policies, courier guidelines, and safety standards.
• Collaborate with warehouse, customer service, and sales teams for seamless operations.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person