Logistics Office Lead

Position Summary
The Logistics Office Lead is responsible for leading a team of Logistic Coordinators to complete daily CSR tasks, problem resolution, outstanding customer service, employee relations (motivation and development) and maintaining a safe work environment.

Job Responsibilities

• Leads and oversees customer service emails, freight loading and unloading, dispatch and proper documentation, procedure control, daily manifests, and track shipments with CSR team
• Train and lead process improvements with the CSR team
• Fulfill special client requests for same day orders or shipment
• Answer phones and communicate closely with courier partner companies
• Will manage office supplies and place weekly orders
• Oversees and coordinates with CSR team daily routes/schedules of shipments and deliveries and tracking shipments
• Leads by example with appropriate safety guidelines and leads morning stretches
• Provide support to dock operations by helping to load/unload trailers, wrap pallets, and pick orders
• Check in/Check out monitoring of building visitors
• Complete additional office administrative tasks

Minimum Required Qualifications

• Must have at least 2 + years' experience in shipping/receiving management for international and domestic shipments, scheduling trucks UPS/Fed Ex
• Must have excellent organizational and time management skills; ability to multi-task and prioritize work, planning skills
• Attention to detail and problem-solving skills and master organizational time management
• Must have excellent written and verbal communication skills
• Knowledge of ERP systems, Microsoft Office applications (Word/Excel)
• Knowledge of UPS WorldShip and FedEx manager applications

Skills/Abilities

• Excellent verbal and written communication
• Excellent time management and team organizational skills
• Excellent problem-solving skills
• Efficient with billing systems
• Proficient in several accounting applications
• Knowledge of collection and claims procedures
• Organizational skills evident in the preparation of accurate weekly and monthly reports

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.