Logistics Operations Coordinator

Logistics Operations Coordinator (Repossession Team)

Location: St. Paul, MN (On-Site)
Pay: $23/hour depending on experience
Schedule: 40 hours/week | Weekdays, 8 hour shifts between 8 a.m. and 5 p.m.

Join a specialized, mission-driven team.

Delta Management Group, Inc. is a national commercial collections and asset recovery agency headquartered in St. Paul, MN. Since 1999, we’ve helped banks, equipment lessors, and commercial lenders recover and remarket high-value leased equipment across the country. We bring professionalism, integrity, and results to every case we manage.

We're currently hiring an Operations Coordinator to support our repossession and asset recovery operations. This is a key behind-the-scenes role that ensures our repossession efforts for our clients stay on track — from issuing field orders to closing out invoices and tracking case progress.

Key Responsibilities

1. Order Intake & System Management

• Receive, review, and enter new repossession orders into the internal tracking system with complete accuracy.
• Scan relevant documents and ensure all case files are complete and up to date at initiation.

2. Agent Sourcing & Assignment

• Identify and hire the most suitable repossession and logistics agents for each open order.
• Coordinate dispatch and confirm agent availability, proximity, and reliability.
• Maintain a vetted list of high-performing agents and vendors.

3. Case Management & Progress Tracking

• Monitor open cases consistently (every 2–3 days minimum) to drive forward movement and maintain pressure on agents.
• Proactively follow up with vendors, yards, and field contacts to identify and remove roadblocks.
• Expect to make approximately 40-50 phone calls per day.

4. Post-Recovery Coordination

• Coordinate post-recovery site inspections and client-required documentation (e.g., Notice of Disposition releases).
• Work with clients and vendors to establish fair valuations of recovered equipment.
• Prepare handoff for the remarketing team.

5. Remarketing Oversight & Support

• Monitor the remarketing process to ensure timely vehicle sale and transfer.
• Support titling, lien resolution, and logistics as needed to deliver assets to buyers.
• Resolve issues that could delay final sale or delivery.

6. Communication & Documentation

• Provide regular, structured updates to clients, internal teams, and leadership.
• Maintain clear, thorough notes in the tracking database at all stages of the order lifecycle.
• Flag urgent or at-risk items promptly and escalate when appropriate.

7. Team Player & Role Growth

• Be a team player and be open to collaborating and pivoting frequently as the the best course of action can change rapidly for any given account on a day-to-day basis.
• Be open to new and changing responsibilities as the role evolves over time.

Qualifications

• You excel in a fast pace dynamic environment
• 2+ years experience in logistics, recovery operations, dispatch coordination, customer service or related field
• Strong organizational and multitasking skills
• Familiarity with CRM or logistics tracking systems (e.g., Salesforce, Recovery Database, RDN, etc.)
• Clear written and verbal communication
• Comfortable working under pressure and in a time-sensitive environment
• Experience working with commercial vehicles (e.g., trucks, trailers, specialty assets) is a strong plus
• College education a plus

Preferred Skills

• Knowledge of repossession law, transport regulations, or lien processes
• Existing network of repossession agents or tow operators
• Strong Excel or data management skills

Delta Management Group, Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Language:

• Spanish (Preferred)

Ability to Commute:

• Saint Paul, MN 55113 (Required)

Work Location: In person