Logistics Operations Line Manager

DFDS is looking for a highly motivated and experienced Logistics Operations Line Manager to lead our operations and customer service teams for our assigned lines.

Are you passionate about logistics, skilled in managing operational teams, and ready to take your leadership to the next level? This could be the opportunity you’ve been waiting for.

At DFDS, we are committed to delivering seamless transportation solutions and excellent customer service. As part of our growing operations team, you’ll have the opportunity to manage end-to-end processes, drive operational efficiency, and ensure top-quality service for our customers.

In This Role, You Will:

• Ensure end-to-end management of operational processes for the assigned lines
• Lead operations and customer service teams, including task allocation and performance monitoring
• Manage on-time delivery, capacity utilization, and service quality targets within transportation processes
• Monitor operational KPIs and take corrective and improvement actions
• Analyze daily operational issues promptly and develop root-cause-based solutions
• Ensure proactive customer communication and solution management in collaboration with the customer service team
• Manage operational coordination with agencies and other service providers
• Implement process improvement initiatives to increase line-based operational efficiency
• Lead crisis management related to customer complaints and operational disruptions
• Provide operational input and cost perspective support for pricing and quotation processes when required

What We’re Looking For:

• Bachelor’s degree in Logistics, International Trade, or a related field
• Minimum of 5 years of operations-focused experience in the logistics industry (preferably intermodal, road transportation, or line operations)
• Proven experience in leading operations and/or customer service teams
• Strong capabilities in operational planning, problem-solving, and process management
• Ability to prioritize and coordinate effectively in a fast-paced operational environment
• Customer satisfaction and service quality–oriented mindset
• Advanced level of English proficiency (written and spoken)
• Proficiency in MS Office applications with strong operational reporting and analysis skills
• No restrictions for domestic and international travel

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.

Our focus on Diversity, Equity & Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health & Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.

Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

About DFDS

We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.

We move goods in trailers by ferry, road & rail, and we offer complementary and related transport and logistics solutions.

We also move car and foot passengers on short sea and overnight ferry routes.

DFDS was founded in 1866 and headquartered and listed in Copenhagen.

Be part of DFDS and be part of the movement.