Logistics Software System Support and Administration

Overview
We are seeking a highly organized and detail-oriented Software Support person with administrative skills to join our team. This role offers an excellent opportunity to support and train users on our software, as well as support office operations, documentation and some project management.

The ideal candidate will possess strong computer literacy, excellent communication skills, and experience in administrative support, as well as knowledge of logistics.

Duties

• Handle customer support inquiries via phone or email, providing prompt and courteous assistance
• Utilize Microsoft Office Suite for correspondence, reports, and scheduling
• Coordinate calendar management, meeting arrangements and notes, action item tracking and task management.
• Assist with office management duties such as reporting on support metrics and client reporting as well as software testing
• Provide personal assistant support when required, including travel arrangements or special project coordination

Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong computer skills with the ability to learn new software quickly
• Excellent organizational skills with keen attention to detail
• Effective phone etiquette and customer service skills for front desk and support roles
• Ability to manage multiple tasks efficiently through strong time management skills
• Experience with clerical tasks such as note taking, calendar management, communication updates
• Experience with SQL a plus
• Experience with Logistics or Supply Chain preferred

This position provides a vital role within our organization by ensuring efficient office operations while fostering a welcoming environment for clients and staff. The successful candidate will demonstrate professionalism, adaptability, and a proactive approach to software and administrative support.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: Remote