The Logistics Solution Product Manager is responsible for the end-to-end ownership, strategy, and continuous improvement of logistics technology solutions, with a primary focus on Blue Yonder Warehouse Management System (WMS) and related supply chain platforms. This role acts as the bridge between Operations, IT, Customers, and Vendors, ensuring that technology solutions align with operational needs, customer requirements, and long-term business strategy.

The role requires a strong blend of product ownership, project management, customer engagement, and deep WMS domain expertise, with the ability to manage complex implementations, enhancements, and integrations in a fast-paced 3PL environment.

Core Technical Responsibilities

Product & Solution Ownership

• Own the product roadmap for logistics solutions, with a strong focus on Blue Yonder WMS, including inbound, outbound, inventory, billing, reporting, and value-added services.
• Define and prioritize product features, enhancements, and configuration standards based on operational needs, customer requirements, and company growth strategy.
• Serve as the primary product owner for WMS functionality across multiple warehouse facilities.
• Ensure system configurations align with standardized processes, scalability goals, and best practices.

Blue Yonder WMS Leadership

• Act as the subject matter expert (SME) for Blue Yonder WMS functionality, configuration, and operational workflows.
• Lead WMS customer onboarding, new account setup, and solution design, including templates, profiles, rules, and billing configurations.
• Partner with Operations, Finance, and IT to ensure accurate inventory control, billing, and reporting within Blue Yonder.
• Coordinate upgrades, patches, and new module enablement in collaboration with vendors and internal IT teams.

Project Management & Delivery

• Lead and manage end-to-end project delivery for WMS implementations, enhancements, and integrations.
• Develop and maintain project plans, timelines, milestones, risks, and dependencies.
• Coordinate cross-functional teams including IT, Operations, Finance, Vendors, and Customers.
• Ensure projects are delivered on time, within scope, and within budget, following agreed governance and change-management processes.
• Manage UAT, cutover planning, go-live support, and post-implementation stabilization. Customer Engagement & Support
• Act as a customer-facing solution leader, translating customer operational requirements into scalable WMS solutions.
• Participate in customer discovery sessions, solution walkthroughs, and operational readiness reviews.
• Provide high-level escalation support for customer-impacting issues related to WMS and logistics applications.
• Ensure a strong customer experience by aligning system functionality with SLAs, KPIs, and service expectations.

Integration & Data Exchange

• Collaborate with internal and external teams to support EDI and system integrations (e.g., 940, 945, 943, 944, 856, 997, etc.).
• Ensure seamless integration between Blue Yonder WMS and other platforms such as TMS, YMS, ERP, and EDI providers.
• Validate data accuracy, workflow alignment, and operational impact across integrated systems.

Governance, Documentation & Continuous Improvement

• Maintain clear product documentation, SOPs, configuration guides, and process flows.
• Establish and track KPIs related to system performance, customer satisfaction, implementation timelines, and adoption.
• Identify opportunities for process optimization, automation, and standardization across facilities.
• Support audits, compliance requirements, and internal reviews related to logistics systems.

Required Technical Qualifications

Education

• Bachelor’s degree in Information Systems, Supply Chain, Logistics, Business, or related field (or equivalent experience).

Experience

• 5+ years of experience in logistics systems, supply chain technology, or product management.
• Hands-on experience with Blue Yonder WMS or any WMS Platform (operational support).
• Proven experience leading WMS implementations or major enhancements in a 3PL or warehouse environment.
• Strong project management experience, managing multiple initiatives simultaneously.
• Demonstrated customer-facing experience supporting logistics or supply chain solutions.

Technical & Functional Skills

• Deep understanding of warehouse operations (inbound, outbound, inventory, value-added services, billing).
• Experience with EDI transactions and integrations related to WMS.
• Familiarity with ERP, TMS, YMS, and reporting platforms.
• Strong analytical and problem-solving skills with the ability to translate business needs into system solutions.
• Experience working with vendors, consultants, and offshore teams. Preferred Qualifications
• Experience in a multi-facility 3PL environment.
• Knowledge of Blue Yonder upgrades, modules, and billing functionality.
• PMP, Scrum Product Owner, or similar project/product management certification.
• Experience with process standardization and template-based onboarding.
• Familiarity with Power BI, Cognos, or other logistics reporting tools.

Benefits: The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity. Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay. Employees are eligible to participate in the company 401k plan on the first day of the third month following hire date.

Travel

Up to 5–10%, as required to support warehouse operations or implementations.

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.