Logistics Specialist

We are looking for a "Logistics Specialist" for our global client operating in the healthcare industry, located in Levent, İstanbul.

Job Summary

This role is mainly responsible for managing and coordinating import/export operations, customs clearance processes, shipment tracking, and documentation control across multiple logistics partners and others. The ideal candidate will ensure smooth and compliant logistics flows, support customs and regulatory documentation, and collaborate with internal and external stakeholders to resolve issues and optimize processes.

Roles and Responsibilities

• Drive the end-to-end logistics operations for Service Parts in Türkiye to achieve required on-time pick up & delivery of goods.
• Daily follow up on open orders’ fulfillment and international transportation with carriers and freight forwarders until arrival to country.
• Daily follow up on Carrier performance, take lead to resolve transportation issues and minimize delays.
• Daily follow up with customs brokers on clearance activities and support the required documentation on-time. Actively participate in brokers performance reviews and drive root cause analysis of issues and defects.
• Control and report operational performance, cost and capacity of 3rd party logistics service providers.
• Connect and communicate with Service Delivery team to share order updates and synchronize dispatch plans to meet on-time delivery targets.
• Ensure POs for 3PL logistics partners are opened within defined timelines and oversee the end-to-end tracking of related invoicing and receipt confirmations.
• Ensure regular and accurate uploading of Proof of Delivery (POD) data into the system
• Address logistical challenges promptly and proactively find solutions to prevent recurring issues.
• Support the development of dashboards using Power BI or similar tools to monitor logistics-specific metrics and provide visibility into Türkiye-specific operations, enabling data-driven insights and continuous performance improvement.

Required Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, or a related field.
• 1-3 years of experience in logistics, international trade compliance, warehousing and distribution, or supply chain operations.
• Strong knowledge of import/export regulations, customs procedures, and CE documentation.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Fluent in English.
• Ability to influence and collaborate across functions and businesses.
• Ability to navigate in a matrix organization to collaborate within SPO, Service Delivery, and 3rd party environments.