Logistics Support Coordinator

We're Hiring: Logistics Support Coordinator
Location: Louisville, KY
Company: Peli BioThermal

About Us:
Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management.

At Peli BioThermal, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do:
As a Logistics Support Coordinator, you’ll be at the heart of our operations—keeping the flow of our returns process running efficiently and ensuring every customer experience is smooth and reliable. You’ll collaborate with teams across the business, manage carrier relationships, and make sure our logistics network performs at its best.

• Drive Operational Excellence: Coordinate return freight and logistics to support customer fleets and service centers.
• Keep Systems in Sync: Ensure accurate data entry across internal and external technology platforms to support forecasting, analytics, and issue resolution.
• Own the Process: Take full operational ownership of the returns management process for multi-use packaging fleets.
• Build Strong Partnerships: Develop relationships with logistics partners and support commercial agreements and negotiations.
• Ensure Accuracy: Review, verify, and approve invoices to align with negotiated agreements—troubleshooting and escalating as needed.
• Collaborate for Success: Work closely with Customer Service and Network Partners to meet and exceed customer expectations.
• Leverage Data: Generate and analyze return forecasts to optimize service center operations and decision-making.
• Report & Improve: Prepare monthly transaction summaries and KPI reports to track performance and identify opportunities for improvement.
• Pitch In: Perform additional duties as assigned to support team and company goals.

What We’re Looking For

• ​​ Minimum of ​1-2 years​ experience in logistics planning and coordination or relevant qualifications.
• Understanding of logistics & supply chain (primarily domestic transport)
• Practical experience of MS Office, particularly Excel.

What’s In It For You:
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard, and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
• 401k plan – with immediate match
• Great Benefits – several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
• Employee referral program – get paid to work with your trusted network.
• Established reputable brand offering premium products – you’ll be proud to represent Pelican!
• And more…

What You May Be Doing:

• While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
• While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.

Compensation & Benefits:
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.