Logistics Technician Assistant CONTRACTOR

POSITION SUMMARY

Reporting to the Manager, Logistics and Operations Support, the Technician Assistant role performs a variety of basic repair, refurbishment and cleaning of all company medical devices. The Technician provides exceptional customer service and contributes to the overall patient experience while upholding compliance with all company policies and procedures, performance standards and defined operational performance measures.

ROLES AND RESPONSIBILITIES:

· Maintain equipment operating by following operating instructions.

· Ability to troubleshoot breakdowns.

· Responsible for refurbishing inventory, repairing malfunctions and exchanging parts.

· Responsible for upgrading software and hardware.

· Responsible for maintaining supplies.

· Responsible for performing preventive maintenance.

· Documents service and installation actions by completing forms, reports, logs, and records.

· Must have the ability to troubleshoot multifaceted issues in a systematic manner.

· Ensures that all activities comply with company standards and government regulations (i.e. HIPAA, etc.).

· Performs other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

• Reports to Manager, Logistics and Operational Support.
• Works closely with all departments under the Notal Vision Monitoring Center.

EXPERIENCE AND EDUCATION REQUIREMENTS:

· High School Diploma or GED required.

· Minimum of 1-year relevant technical support experience.

· Prior experience using an electronic medical record preferred.

· Ability to work well without direct supervision.

· Experience working collaboratively as part of a team.

· Strong communication (verbal and written), organization, and problem-solving skills.

· Ability to diagnose data and communicate problems.

· Must have a strong dedication to providing outstanding customer care and service.

· Ability to adapt to changing situations promptly and professionally to handle issues and concerns escalated.

· Ability to lift 20 pounds and use safety lifting equipment.

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, the employee is required to sit for a large part of the work day; continuously using a computer to document or to access information, as well as speaking with internal and/or external customers on the telephone; consistently use repetitive motions of the neck, shoulders, arms, elbows, hands, wrists and fingers while using a personal computer, electronic mouse, telephone headset, fax machines, computer keyboard, and other automated equipment; use hands and fingers to finger, handle, reach for, or feel papers and materials throughout the work day; commit to memory and repeat upon demand detailed information regarding product(s) and services; read from a computer monitor throughout the work day; close vision, the ability to focus, and color vision are required; disseminate to and solicit from customers and other staff detailed information; concentrate intensely for long periods of time.

Pay: From $19.00 per hour

Work Location: In person