Logistics & Warehouse In Charge-Restaurant Background only

Key Responsibilities:

1. Store Operations:

• Oversee daily operations of the F&B store, ensuring smooth and efficient service.
• Ensure compliance with all health, safety, and food handling regulations.
• Monitor store cleanliness, hygiene, and overall appearance.

2. Staff Management:

• Lead, train, and motivate store staff to deliver exceptional service.
• Create and manage staff schedules to ensure adequate coverage during peak hours.
• Conduct performance reviews, provide feedback, and address any disciplinary matters.

3. Customer Service:

• Ensure high levels of customer satisfaction by addressing complaints and resolving issues promptly.
• Monitor and improve customer feedback metrics to enhance service delivery.
• Foster a welcoming and friendly atmosphere in the store.

4. Inventory & Stock Management:

• Maintain optimal inventory levels, ensuring no overstocking or understocking.
• Conduct regular stock checks and ensure accurate record-keeping.
• Coordinate with suppliers for timely procurement of raw materials and supplies.

5. Sales & Profitability:

• Achieve and exceed sales targets through effective store management and promotions.
• Analyze sales reports and identify opportunities for growth and improvement.
• Implement strategies to increase customer retention and foot traffic.

6. Compliance & Reporting:

• Ensure adherence to company policies and local regulations.
• Prepare and submit timely reports on sales, inventory, staff performance, and store operations.
• Monitor and manage cash handling procedures and prevent discrepancies.

Qualifications & Skills:

Education:

• Diploma or bachelor's degree in hospitality, Business Management, or a related field.

Experience:

• Minimum 3-5 years of experience in the F&B industry, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing store operations, staff, and customer service.

Job Type: Full-time